What are the responsibilities and job description for the Call Center Representative - Part-Time Temporary (NC, SC, IN, FL Virtual) position at Duke Energy?
More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
POSITION SUMMARY
More than a job – play an integral part of Duke Energy’s customer success and satisfaction as a call center representative.
Consider joining the Duke Energy team, where you’ll find a friendly work environment, and opportunities for growth and development.
A Part-Time Call Center Representative will assist customers through support channels, including phone, chat and / or email, to assist with payments, resolve billing and credit issues. This role requires professional customer service engagement and ensuring a high degree of customer satisfaction.
WE OFFER
Participation in a 401k plan
Accrued sick and family care leave per pay period
Flexible work schedule
All necessary equipment provided
PAY AND WORK SCHEDULE :
The pay rate is $17 per hour (non-negotiable)
This role is virtual, ability to work remotely
Flexible Work Schedule
Hours of Operation : Monday-Friday, 7 : 00 AM – 7 : 00 PM
Work a minimum of 12 hours per week, up to a maximum of 26 hours per week
Required 30-day break within 12 months
TARGET START DATE :
The target start date for this posting is Monday, 4 / 7 / 25. However, later start dates may be considered. A target start date will be determined at the time of offer, however may change based on business needs.
TRAINING DETAILS :
First 5 weeks, Monday-Friday from 8 : 00 AM to 1 : 00 PM
Required first day onsite attendance at a Duke Energy Call Center location
During the 5-week training period, there is no allowance for vacation time or absences.
Your continued employment will be contingent on successful completion of the training program.
RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING
Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
Building genuine connections with customers and being a great ambassador for the Duke Energy brand.
Use professional judgement and escalate customer issues / concerns to management when appropriate.
Perform other duties as assigned, including work on special projects.
REQUIRED QUALIFICATIONS
High school diploma or GED completed at time of application submission
DESIRED QUALIFICATIONS
Ability to work a flexible schedule.
Some college or college degree.
One year call center or customer service experience preferred.
Willingness to work in an environment that requires 100% phone-based customer interaction.
Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.
Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
WORKING CONDITIONS
Work will be performed remotely; however, candidates are expected to live within a reasonable commute of a Duke Energy Call Center Facility.
All new hires are required to have access to reliable high-speed internet and a quiet work environment.
Required 30-day break within 12 months.
WHAT TO EXPECT : STEPS IN DUKE ENERGY’S HIRING PROCESS
Duke Energy Customer Care Assessment –
If selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.
Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test.
It is the policy of Duke Energy to maintain a drug-free workplace.
Travel Requirements
Relocation Assistance Provided (as applicable)
Represented / Union Position
Visa Sponsored Position
Posting Expiration Date
Tuesday, February 25, 2025
All job postings expire at 12 : 01 AM on the posting expiration date.
Salary : $17
