Customer Field Operations Technician I

Responsibilities

Duties :

Perform meter turn-ons and turn-offs

Delivers disconnect notifications to customers

Read customer meters

Install meters and meter sets, may include industrial meters

Light pilots, test and inspect appliances and gas equipment to ensure proper operation

Perform farm tap maintenance

Remove meters

Respond to high bill requests by performing dial tests, appliance and filter checks

Meet with customers regarding line relocates

Change out meters related to the sample testing program

Repair water heaters, appliances, etc. (Install if licensed)

Monitor for meter tampering; ensure meters are securely installed

Monitor atmospheric corrosion and paint as needed

Locate gas lines

Inspect / maintain farm tap stations

First Responder to emergency / leak calls; evaluate and grade leaks

Assist in training service apprentices

Assist O&M group with line repairs

May performs leak surveys

Assist other departments as needed

Clear pipelines

Repair / install temporary clamps on steel risers

Repair damaged ½” and ¾” plastic services

Bar test to evaluate and grade underground gas leaks

Prepare unregulated estimates and maintain computer record keeping

Perform other duties as assigned

Basic / Required Qualifications :

High school diploma or GED.

Desired Qualifications :

Possess and maintain a valid driver’s license

Basic computer knowledge working in a Windows environment

Demonstrated mechanical aptitude

Two-year degree and or Technical Certifications

Possess a minimum of one : Plumbing License (P1 or P2), Fuel Piping License / Journeyman, HVAC License, Electrical License (Limited or Full). Must be willing to use license(s) for Piedmont Natural Gas Business purposes

Experience in Customer Service

Demonstrated effective communication (verbal and written) and interpersonal skills

Safety awareness

Physical Requirements :

Must work outdoors in adverse weather conditions; flexible work schedule; lifting up to 75 lbs.; frequent bending, stooping, standing, crawling, digging, climbing; works on uneven terrain, many times with heavy vegetation; manual dexterity (hand / eye coordination); keen eyesight; good hearing; good sense of smell; comes in frequent contact with insects and animals.

Specific Requirements :

This position contains a weight restriction of 275 pounds as an essential function of the job. The purpose of this restriction is to ensure that all weight-rated equipment is used in an appropriate and safe manner within maximum allowed weight loading.

Working Conditions

Field Mobility Classification - Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.

Perform on call duty as scheduled / assigned

Weekend and evening work as required and is subject to overtime and some rotating shifts. Must reside in Resource Center service area; some Resource Centers may require residing in certain counties within the Resource Centers.

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

Represented / Union Position

Visa Sponsored Position

Posting Expiration Date

Friday, March 7, 2025

All job postings expire at 12 : 01 AM on the posting expiration date.