What are the responsibilities and job description for the Customer Order Scheduler position at Duke Energy?
Responsibilities
Customer Orders Scheduling Functions
Schedule and validate service work request assignments to optimize resources in the Service Suite system.
Primary contact for Duke Craft and Duke Contractor performer questions regarding scheduling or work requests
Works directly with Resource Management and Customer Delivery Operations to manage daily workload and customer priorities.
Maintain personnel work schedules through applicable resource availability tool.
Perform service scheduling activities to support the achievement of customer delivery / customer orders goals and KPI’s jointly with field personnel and applicable supporting departments
CIS – Customer Information System & Customer Order Support
Provides CIS help and support for field personnel for service work requests
Facilitates communication between customers and service personnel.
Provides courteous and timely communication with customers as required
Contact customers to reschedule orders as necessary (major storms and drop services)
Maintains accurate updates in CIS to support CCO Associates
Maintains communication with CD Operations field personnel via Service Suite messaging or telephone to support requests for additional information
Customer Order Performance & Administration
Identify, review, and communicate cost effective ways to improve work processes
Promote high levels of customer satisfaction as defined in goals, expectation and process standards
Provides feedback on incorrect work requests for continuous improvement and coaching opportunities
Support special project work and other duties as assigned by Supervisor
Plan and organize daily personal work activities (manage calendar, email and voice mail appropriately). Enter personal time and exceptions.
Basic / Required Qualifications
High School / GED
Desired Qualifications
Good written and verbal communication skills.
Ability to deal with a variety of individuals from various socio-economic, cultural and ethnic backgrounds.
Demonstrated computer and technical aptitude with an expectation to become competent in Microsoft software tools such as Word, Excel & Outlook, Customer Information Systems, Service Suite, Outage Management Systems and Maximo.
Working Conditions
Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.
Travel Requirements
Not required
Relocation Assistance Provided (as applicable)
Represented / Union Position
Visa Sponsored Position
Posting Expiration Date
Wednesday, February 19, 2025
All job postings expire at 12 : 01 AM on the posting expiration date.
