What are the responsibilities and job description for the Full-Time Associate Call Center Representative position at Duke Energy?
More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
POSITION SUMMARY
Build an exciting, rewarding career with us and play an integral part of Duke Energy’s customer success and satisfaction as an Associate Call Center Representative.
This role has a high degree of accountability for individual performance in the areas of customer satisfaction, quality, and productivity to ensure that customers receive excellent service and business objectives are achieved.
The Associate Call Center Representative will also consult with customers on their billing inquires, service orders, trouble calls and various other needs.
Consider joining the Duke Energy team, where you’ll find a friendly work environment, comprehensive benefits, and development opportunities.
WE OFFER
Paid Time Off, holidays, and sick leave
Health, Dental, and Vision Insurance
401K plan with company match
All necessary equipment provided
PAY :
The pay rate is $20 per hour
Annual and sales incentives provided based on performance
TARGET START DATE :
The target start date for this posting is Monday, April 21, 2025. May 5th, 2025 or later start dates may also be considered. A target start date will be determined at the time of offer and may change based on business needs.
TRAINING DETAILS :
First 10 weeks, Monday - Friday from 8 : 00 AM to 4 : 30 PM EST
Required first day onsite attendance at a Duke Energy Call Center location
Training is held remotely after first day onsite attendance
During the 10 week training period, there is no allowance for vacation time or absences.
Your continued employment will be contingent on successful completion of the training program.
RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING
Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
Use professional judgement and escalate customer issues / concerns to management when appropriate.
Participate in on-call rotation.
Promote sales of available products and services, as appropriate.
Building genuine connections with customers and being a great ambassador for the Duke Energy brand.
Perform other duties as assigned, including work on special projects.
REQUIRED QUALIFICATIONS
High school diploma or GED completed at time of application submission.
One year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications.
DESIRED QUALIFICATIONS
Direct call center experience of 3 years is preferred
Bachelor's degree or associate degree
Willingness to work in an environment that requires 100% phone-based customer interaction.
Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.
Ability to always handle and protect confidential information and act with integrity.
WORKING CONDITIONS
Work will be performed remotely but candidates are expected to live within a reasonable commute of a Duke Energy Call Center Facility
work will be performed during Hours of Operation
Monday - Friday, 7 : 00 AM – 7 : 00 PM EST
Hours of Operation include weekends and overnight shifts
- during times of inclement weather or other major events (such as hurricanes, snowstorms, etc.), employees are expected to be on-call and work extended hours, as well as mandatory overtime, to support higher call volumes.
Shift change occurs biannually, but may change at any time due to business need
Access to a reliable high-speed internet and a quiet work environment is required.
WHAT TO EXPECT : STEPS IN DUKE ENERGY’S HIRING PROCESS
Duke Energy Customer Care Assessment –
If selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.
Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test.
It is the policy of Duke Energy to maintain a drug-free workplace.
Travel Requirements
Relocation Assistance Provided (as applicable)
Represented / Union Position
Visa Sponsored Position
Posting Expiration Date
Tuesday, March 11, 2025
All job postings expire at 12 : 01 AM on the posting expiration date.
Salary : $20
