Manger PGO Area Operations Support

Responsibilities

Develop and lead a high-performance team to meet safety, system reliability, growth, financial, and program / project goals. Accountable for the customer experience and Area financial and business results by providing leadership and guidance to Engineering – Customer Design, Reliability / Integrity, Work Management, and Contractor Oversight for the Area Supv., Dist Engineering, Supervisors, Work Management and Contractor Oversight resources.

Manage overall performance and accountability for the Area Ops Support organization in the areas of safety, reliability, customer satisfaction, growth, financial targets and employee engagement. This entails helping to set direction, monitoring progress, overseeing corrective action and achieving targets. Monitor and adjust work plans to ensure completion of work within schedule, standards and financial constraints. Ensure timely, efficient delivery of or services to customers in a manner that meet Customer Delivery and Customer Service requirements and Net Promoter Score (NPS) goals for the respective Area.

Maintain effective and on-going communication and dialogue with all Area Ops Support employees regarding key issues such as Company strategy & direction; goal setting, status & performance; compliance with regulatory and Company requirements; employee engagement, leadership development. Execute on Customer Delivery Region A-3s.

Establish strategic direction for key Area Ops Support matters and provide leadership for all Customer Delivery employees that is consistent with Company values, policy and direction. Collaborate with Customer Service, Transmission, or other department leadership to contribute to the overall success of the Enterprise and its employees.

Represent the Company with key community leaders, customers and issues, as needed. Ensure that focus is maintained in the areas of customer service, retention and economic development for the Area

Basic / Required Qualifications

Bachelors degree in Engineering, Business Management or other Technical degree AND six (6) years minimum required related experience

In lieu of degree and experience listed above, High School / GED AND 10 years minimum required related experience

Preferred Qualifications

Professional Engineer Certification

Broad knowledge of distribution systems, standards & equipment, and associated safety policies, practices, and procedures

Working knowledge of applicable safe work practices and standards

Ability to motivate team members at multiple levels of the organization and lead others through changes

Thorough understanding of budgeting and goal setting practices and the ability to manager departmental budgets to achieve financial and operational goals

Knowledge of Environmental and Health & Safety (i.e. Environmental Checklists)

Ability to work in a self-directed manner and lead others to achieve high-quality and high-quantity results

Strong interpersonal skills and the ability to build cooperative working relationships across multiple levels of the organization and across departmental boundaries

Effective written and oral communication skills

Knowledge of the Distribution Engineering & Construction Process, Standards Programs; Budgeting and Financial Management; Customer Service

Working knowledge of workforce resource and work management and contract administration.

Supervisory / leadership experience in a related field.

Prior knowledge or experience in distribution operations (construction and maintenance) and / or Engineering.

Working knowledge of project management principles.

Knowledge of Maintenance Programs

Knowledge of the State Regulatory Requirements.

Highly developed leadership, team development, technical, and project management skills directly related to electrical distribution engineering, construction, and operations.

Extensive analytical skills and ability to identify issues and propose thoughtful, innovative solutions

The ability to work with abstract ideas and incomplete data to develop coherent plans and programs.

Strong interpersonal and analytical skills, the ability to work collaboratively across organizations.

Ability to influence and negotiate effectively; Highly developed written and verbal communication skills to express ideas and influence a wide audience.

Ability to prepare and effectively present concepts one-on-one and in group settings.

The individual must balance financial, engineering, legal, and regulatory factors to develop and manage plans and programs.

Demonstrated knowledge of Commercial Contract Management

Demonstrated knowledge in Sourcing and Commercial Risk areas

Working Conditions

Work will be performed at a company facility

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

Represented / Union Position

Visa Sponsored Position

Posting Expiration Date

Tuesday, March 4, 2025

All job postings expire at 12 : 01 AM on the posting expiration date.