What are the responsibilities and job description for the Work Management Specialist I or II position at Duke Energy?
Responsibilities
Provides quality customer service and support to Distribution, Customer Experience & Services
Ensures work is scheduled and executed timely
Efficiently uses available tools or systems to effectively communicate reliability details to external customers - Ping meters during storms.
Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
Takes ownership of customer issues and problems until resolved, requesting assistance as needed.
Facilitates communication between internal and external customers
Reports job status details to appropriate personnel as needed - communicating daily with C&M and Designers to ensure customer's needs are met.
Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Distribution, Customer Experience & Services
Assist with preliminary research and root cause analysis for customer issues
Collaborates with other work groups to ensure desired customer experience
Assists with maintenance of IBEW 1393 contract compliance
Creates and maintains joint use notifications with other utilities
Appropriately dispatches daily work to field performers
Maintains office record retention files
Maintains confidential Company / Employee information in a professional and discreet manner
Orders office supplies
Ensures outgoing mail is in appropriate location, sorts incoming mail and delivers packages daily
Assists Managers with meeting minutes, action items, office logistics while performing other Work Management duties
Updates local bulletin boards with required reference materials
Cost Management
Applies correct general ledger accounting in all work-related applications and functions within area of responsibility. Accurately processes vendor invoices via CAPS; includes setting up vendor / W9 in Business Automation Platform and ensure accounting and vendor financial is correct.
Assist in reconciling work order materials, labor, and equipment to represent actual field construction.
Assist in resolving errors and prepares for close-out of construction work orders in work management system,
Developing skill sets to report units of property to asset accounting accurately
Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines. Screens Field Performer's timesheets to ensure accuracy and notifies C&M Supervision of any discrepancies.
Creates reconciliation of credit cards and creation of expense reports for reimbursable items not purchased on company credit card and ensures proper GL accounting is applied
Creates appropriate work order to complete follow-up work
Processes Invoices and Customer Billing
Assist with managing Office Supply needs / including potter supplies
Reliability
Prepares for and provides emergency restoration support as needed
Supports the Delivery Operations reliability programs or processes using appropriate work management applications
EE Engagement / Safety
Supports Human Performance safety culture through active participation in safety meetings
Follows ergonomics and office safety guidelines
Supports corporate initiatives
Demonstrates a commitment to continuous learning and development
Administers special projects across work groups as needed (Employee Survey, United Way, Diversity and Inclusion, Well Power, etc.)"
Exhibits flexibility and dependability during normal work schedule and emergency storm restoration
Collaborates effectively in a team environment
Demonstrates knowledge of Microsoft Office software
Possesses effective written and verbal communication and interpersonal skills
One to three years of providing customer service support
Effectively manages stressful situations
Working Conditions
Hybrid – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the Duke Energy Bloomington IN Operation Center facility.
Required : 3 days per week in office at the Sullivan IN Operations Center
Special Requirements
Reliable internet when working remotely
LI-DNP
Travel Requirements
5-15%
Relocation Assistance Provided (as applicable)
Represented / Union Position
Visa Sponsored Position
Posting Expiration Date
Tuesday, March 11, 2025
All job postings expire at 12 : 01 AM on the posting expiration date.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Work Management Specialist I or II?
Sign up to receive alerts about other jobs on the Work Management Specialist I or II career path by checking the boxes next to the positions that interest you.
