Administrative Assistant

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION

DHIP Administrative Offices RTP - 4825 Creekstone Dr

JOB SUMMARY

We are seeking an Administrative Assistant in support of a department or group of professionals, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced.

JOB DUTIES AND RESPONSIBILITIES

• Supervise, provide education, and coordinate work for three or more designated staff to support GI subspecialties as the subject matter experts.
• Serve as principal source of information to direct staff including training of direct staff to support onboarding an continuing education.
• Facilitation and escalation process of schedule change requests (SCR).
  • SCRs within 45 days are managed by the SA team.
  • SCRs for 45 days or more are managed by the Duke Health Access Service Team (DHAS).

• Collaboration in the monitoring of the following: MaestroCare pools, including P GI ACCESS COORDINATOR.

• Advise supervisor as to the status of current activities and problems; make recommendations for solution to problems identified and execute solution autonomously.

• Provide input to performance appraisal process and the hiring and firing of staff.
• Provide backup Staff Assistant support when needed.
• Management of urgent endoscopy procedure requests sent to P GI ACCESS COORDINATORS. Including high-priority diagnoses requiring urgent scheduling within one month.
• Compile and manipulate data, summarize findings and write reports or portions of reports, inclusive of review and audit of the Staff Assistant monthly provider schedule audits.
• Management of specific patient requests by Gastroenterology (GI) providers to ensure exceptional care and prioritized access sent to P GI ACCESS COORDINATORS.

• Management of provider block release/thaw process for endoscopy procedures, held slots, and outpatient clinic templates.

• Utilization of open clinic and endoscopy procedure templates for urgent patient referrals or provider requests for established patients.
• Ad Hock: Completion of special project assignments as developed by the GI Operational Leadership and assigned by management.

JOB ELIGIBILITY REQUIREMENTS

• High school education or equivalent.
• Two years of administrative support experience of increasing variety and/or complexity.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.