What are the responsibilities and job description for the Administrative Director - Duke University Hospital, Hospital-Based Clinics position at Duke Health?
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.
General Description of the Role
Provide effective management over assigned Hospital Based Clinics under Duke University Hospital. Administrative Director will be responsible and accountable for quality of care, clinic operations, strategic growth, access initiatives, and financial performance for a group of specialty clinics. Reporting to the VP Ambulatory Services for Duke University Hospital, this position will lead Ambulatory operations in collaboration with nursing, medical and service access leadership.
Duties and Responsibilities
Ensure appropriate bottom line targets are developed and met relative to financial performance through revenue enhancement and cost containment, including but not limited to, maintenance of current volumes and increasing volumes through new service offerings, physician recruitment and involvement in third party negotiations, attention to variable expenses, capital purchases and development of outcomes management; recommend financial targets and prepare budgets; monitor financial variances; recommend and implement corrective action.
Ensure appropriate bottom line targets are developed and met relative to quality of care through the hospital's quality assurance program; assure development and implementation of outcomes management and associated performance targets, including but not limited to patient satisfaction surveys, physician relations and continuing education; monitor variances; recommend and implement corrective action.
Monitor market conditions and costs; recommend price levels and packaging; work with marketing and communications functions to develop promotional programs; design, develop and recommend appropriate service line extensions; work with Health Systems representatives to develop and negotiate managed care contracts; work with Medical Staff Services to develop and enhance physician relations and recruiting where appropriate. Monitor market forces and internal conditions; develop and update the Business Plan; integrate goals of hospital into service lines.
Monitor level of resources utilized in service delivery and determine appropriateness of resource consumption in the service; enhance effectiveness and efficiency of as well as satisfaction with patient care delivery; develop recommendations on appropriate care, redesigning as necessary, and coordinate implementation.
Identify and communicate service line needs; coordinate with clinical and non-clinical hospital departments
Perform other related duties incidental to the work described herein.
Required Qualifications
Education: Bachelor's degree required.
Experience: Work requires seven-years of progressive administrative experience, generally in a hospital, health care or similar service industry to become proficient in managing quality of care and financial performance over assigned hospital service line. A Master's degree in Hospital Administration, Business Administration or a related field may be substituted for experience on a 1:1 basis.
Licensure, and/or Certification: N/A
Knowledge, Skills, and Abilities
- Supervison
- Budget Projections
- Analyze Trends
- Interviewing Skills
- Personnel Practices
- Accounting/Bookkeeping
- Payroll Systems (knowledge of Duke systems preferred)
- Office Procedures
- Accounting Systems (knowledge of Duke systems preferred)
- Billings/Collections
- Insurance Claims
- Correspondence
- PC Wordprocessing Software
- PC Spreadsheet Software
- PC Database Management Software
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of this position and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description
Job Code: 00005327 ADMINISTRATIVE DIRECTOR
Job Level: I1
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender,gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
