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About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Clinical Nurse IV Leader - Duke Urgent Care Croasdiale 

Job Summary:

Provide advanced and specialized nursing care in alignment with the guidelines of the Nursing Clinical Ladder Program and the North Carolina Board of Nursing. This role involves delivering high-quality patient care while offering leadership at the local level in key areas such as administration, education, informatics, and quality improvement.

What you will do:

• Assess and address the care needs of patient populations across the continuum of care, ensuring comprehensive care delivery.
• Lead and collaborate on developing standards of care, patient and family education, and staff training to meet the needs of diverse populations.
• Partner with multidisciplinary teams to provide leadership in delivering exceptional patient care.
• Take an active leadership role in educational activities, departmental committees, research projects, and other health-related initiatives.
• Evaluate, guide, and oversee the selection, use, and maintenance of material resources, collaborating with relevant departments on vendor selection and feedback.
• Mentor and coach others across the continuum of care, fostering professional growth through role modeling, orientation design, and precepting.
• Lead initiatives at departmental, organizational, community, or national levels to improve patient care quality and promote staff development.
• Conduct performance reviews and recommend personnel actions, including hiring, appraisals, disciplinary actions, and terminations.
• Monitor clinical practices to ensure adherence to regulatory and practice standards, collaborating with leadership to coach and mentor nursing colleagues.
• Plan and deliver educational sessions, assess staff educational needs, and partner with educators to address learning gaps.
• Serve as a superuser for clinical information systems, facilitating technology adoption, troubleshooting, and providing training and support to staff.
• Collaborate with experts to analyze patient care data, identify trends, and implement quality and patient safety improvements.
• Engage in quality assurance, research, and innovation initiatives, contributing to the development of new methodologies and technologies for improved care delivery.
• Perform additional duties as required to support the organization's mission and goals.

What you will need:

Education

• Work requires graduation from an accredited nursing program with a BSN degree.

Experience

• Applicants must meet all requirements set forth by the DUHS Career Ladder Program for level IV.

Degrees, Licensure, and/or Certification

• Must have current or compact RN licensure in the state of North Carolina. BLS required.

Knowledge, Skills, and Abilities

• Comprehensive knowledge of the scope and roles of registered nurses, licensed practical nurses, and unlicensed staff.
• Proficient application of the nursing process and understanding of professional nursing theory, practices, and procedures.
• Skilled in assessing the nursing needs of both acute and chronically ill patients and their families.
• Ability to work independently, seek out resources, and collaborate effectively with multidisciplinary teams.
• Strong interpersonal skills to establish and maintain effective working relationships with patients, families, visitors, and healthcare professionals.
• Excellent communication skills, with the ability to convey information clearly to patients, families, physicians, leadership, and others.
• Proficient in teaching patients and families according to the nursing plan of care.
• Capability to process and prioritize information using sensory and cognitive functions for treatment and follow-up care.
• Fine motor skills necessary for nursing tasks and interventions.
• Certified in Basic Life Support (BLS) and other specialized life support requirements as designated by the work area.
• Proficient in documenting patient care activities, assessments, care plans, interventions, and evaluations using both digital and paper tools.
• Comfortable using computers and learning new software programs to enhance clinical care.
• Knowledgeable in infection control procedures, safety precautions, and Joint Commission (TJC) and other regulatory requirements.
• Ability to navigate the healthcare entity to provide optimal clinical care for patients.
• Physically capable of withstanding prolonged standing and walking.
• Demonstrates strong organizational skills and the ability to remain focused in dynamic environments.
• Working knowledge of procedures for administering routine and specialized patient treatments.
• Pre-employment Physical Capacity Testing is required for this role.

Key Characteristics of this Level:

Provide leadership at the CSU, departmental, institutional, community, or regional/national levels. Drive change by proactively seeking innovative solutions to enhance the quality and efficiency of patient care delivery.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.