What are the responsibilities and job description for the Financial Care Counselor position at Duke Health?
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
Occ Summary
Explain billing to patients and procedures. Knowledge of medical schedules and procedures. Complete and distribute ancillary service requirements. According to PRMO credit and collection policies. Determine the amount of verbal and written communication. Basic PC and data entryAnswer telephone, take and deliver messages to physicians and nurses, and terminology and telephone etiquette. Demonstrated ability to organize relationships with others. Must be able to apply specific departments relating to verifying patient information, collecting payments, and scheduling. The position also involves customer service. Coordinating and participating in a variety of duties associated with daily policies rules, and regulations; maintaining records and forms. Establish and maintain an effective clinical preparation process. Disseminate messages according to practice communication standards completely and timely. Prepare for clinic visits by reviewing the next-day PA patients and completing identification, patient check-in/out, charge posting, and cashing others. Report obtainedpatients. Make return appointments by scheduling patients into the medical information from patients and referring physicians accurately. Check-in patient upon arrival in the practice. Enter pre-visit orders and prepare new patient charts. Pick up X-rays, encounter forms, reports, petty cash, and collection bags. File his tory sheets, ancillaryIDX.on insurance plan. Prepare encounter forms. Investigate and account for missing encounter forms. Audit encounter forms for completeness and preparation and referral patient record documentation. Return medical records.
Attach forms and obtain a signature as required by law and procedure. The primary care physician or referring physician and scheduling tests Accurately identify the appropriate account for patient visits. Present the correct patient information in IDX. Verify patient-specific chart documents and requisition/transmitted RDs as indicated by procedure. Coordinate all batches encountering formal documents. Private physician office data. Edit IDX as needed. Insurance car ge posting reports and all other required/Medicare documents to the and written instructions, interact tactfully with customers and Copy, file, and distribute distribution, ancillary scheduling, and accuracy before batching. Labs/procedures as requested. Maintained correct appointment type, engaging in next-day preparation activities. Management and patient appointments prioritize work, provide oral office charts and medical records, and educate patients on the required amount of cash to be collected based on managing all appropriate alerts. Collect and post co-payments and complete all IDX check-ins and balances on accounts due.
Minimum Qualifications
Duke is an affirmative action/equal opportunity employer committed to providing employment opportunities without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Education
Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some post-secondary education preferred. Additional training or working knowledge of related business.
Experience
Two years experience working in hospital service access, clinical service access, a physician office or billing and collections. Or, an associate's degree in a health care-related field and one year of experience working with the public. a bachelor's degree and one year of experience working with the public .
Degrees, Licenses, and Certifications
None required
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
