Service Access Manager - Signature Care of South Durham

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION

Signature Care of South Durham - 234 Crooked Creek Pkwy

JOB SUMMARY

We are seeking a Service Access Manager for our Duke Signature Care clinics located in Durham at 234 Crooked Creek Parkway and 3475 Erwin Rd. to supervise and coordinate service access activities in our concierge care/ Primary Care Medical Home practices. This role includes a variety of duties as it relates to the day-to-day financial and administrative operations of the practices to ensure continuous and optimal patient flow, utilization of manpower, and clinic business management.

JOB DUTIES AND RESPONSIBILITIES

• Direct and coordinate all scheduling, check-in, check-out, and financial services activities within the clinic/department. This includes oversight and audits of all applicable workqueues, cash management, and billing collections.
• Plan and schedule work for the front-end staff, ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties. Train new personnel.
• Liaise with professional medical staff and other personnel in administrating policies and procedures regarding patient flow and utilization of space, time, supplies, and equipment.
• Develop policies and procedures to improve patient care and utilization of clinic/department resources.
• Maintain interface with physicians, patients and administrative staff to provide information and to resolve problems relating to clinic services.
• Collect and analyze data for the preparation of composite reports and special projects. Generate, analyze and/or interpret entity-specific reports relating to department performance, staff performance, financial performance. Independently execute appropriate action plans based on findings.
• Enforce regulatory and compliance requirements (HIPPA, JCAHO, etc). Accountable for understanding, enforcing and following all internal controls, particularly as they relate to cash management policies and procedures.
• Coordinate and supervise activities performed in determining sponsorship eligibility, making financial arrangements, and establishing fees.
• Perform other related duties incidental to the work described herein.

JOB ELIGIBILITY REQUIREMENTS

• High school diploma required.

• A Bachelor's degree in a related field is strongly preferred.

• Requires six years of experience of a progressive nature in a healthcare setting to become knowledgeable of the complex activities associated with healthcare services.
• An Associate's degree in any field may substitute for two years of experience
• A Bachelor's degree in any field may substitute for four years of experience

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.