What are the responsibilities and job description for the Customer Care Support Rep position at Duke Manufacturing?
Duke Manufacturing is a 99-year-old global food service equipment company. As a family-owned business, we take a long-term view, providing stable employment in a team-based environment. Our culture is centered on our Values such as Courage, Doing the Right Thing, Honesty, Dignity and Humility. Our Purpose is to Nourish Our World and an important way we strive to do so is to create a work environment that encourages each individual to find their passion and grow to their full potential.
Duke's innovative products and Your Solutions Partner brand promise to our customers create a collaborative, fast-paced work environment built on principles of strategic customer partnerships, agile product development, and lean manufacturing.
Duke Manufacturing at St. Louis, MO is currently looking for a full-time Customer Care Support Representative who can join our Customer Care team. The Customer Care's vision is to positively impact our customers experience with every interaction they have with Duke (before, during and after the sale).
- We will improve our reputation and further the Purpose, Vision, and Values of the company and increase the likelihood of repeat business.
- We will apply our product, customer, and problem-solving experience to resolve our customer's needs rapidly and in keeping with the represented Value Streams strategies.
The Call Center team has the responsibility for delivering first in performance of our customers' needs before, during, and after the sale. This includes quoting, order management, problem solving, order entry, and customer support processes.
Required skills include:
- Efficient keyboarding and ten-key data entry skills
- Ability to effectively handle customer-related complaints and issues
- Strong customer negotiation skills
- Ability to tolerate interruptions
- Ability to adhere to a strict timeline
- Ability to check others' work for accuracy
- Ability to interact with customers effectively and build rapport
- Ability to manage time effectively
- Ability to pay close attention to detail
Job Location: St. Louis, MO (Hybrid)
Duke Manufacturing is an equal opportunity employer.
The full job description is attached.
