PATIENT SERVICE ASSOCIATE - NEUROSCIENCES - 1L

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.About Duke Health's Patient Revenue Management OrganizationPursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.Occ Summary Work PerformedN / AKnowledge,>

Skillsand AbilitiesLevel Characteristicsandmanagement.needed.Explain bil lingto patientsand procedures.Check-outskills. Knowledge of medicalancil laryservice requisitions.Schedule tests and procedures. Complete and dis tributeaccording to PRMO credit and collection policies. Determine the a mountrelationships with others. Must be able to apply specific departmen talscheduling. Position also involves customer service, messageCoordinat e and participate in a variety of duties associated withdailypolicies ru lesand regulationsclinic preparation process,completely and timely.Disse minate messages according to practice communication standardsPrepare for clinic visits by reviewing next day patients and completingcharts.Check- inpatient upon arrival in the practice.Enter pre-visit orders and prepar enew patient charts. Pick up X-rays,encounter forms.reports, petty casha nd collections bag. File history sheets, ancillaryIDX.on insurance plan. Prepare encounter forms. Investigate and account formissing encounterfor ms. Audit encounter forms for completeness andpreparation and referralsp atient record documentation. Return medical records. Attachforms andobta in signature as required by policy and procedure.patient specific chartd ocuments and requisition / transmittal documents.Batches encounter formsor charge posting inreports and all other requiredHIPPA / Medicare documents to theaccuracybefore batching.Copy, file and distributedistribution, anc illary scheduling andlabs / procedures as requested. Maintaincorrectappoin tment type, enteringnext day preparation activities.managementandpatient appointmentand prioritize work, provide oraloffice charts,medical recor ds,and educate patients on requiredof cash to be collectedbasedCompletes all IDX check-in files andforms.aAnswer telephone, take and ddelivermes sages to physicians, nurses and Strong verbal and writtencommunication. Basic PC aand data entry patient identification, patientcheck in / out,cha rgeposting, cashpatients. Make return appoinapappoinappointmention from patipapatipatients andreferring physicians accurately,terminolos bysched uling patients into the others. Report obtainedmedicalinformatgy and tel ephoneetiquette. Demonstrated abilabilability to organize relatingto ver ifying patientinformation,collecting payments andestablish and mainmainm aintain effectivemaintaining records and forIdentify correctpatient info rmation in IDX. Veinfoinformation in IDX. Veinformation inIDX. Verify pa tient demographic the primary carephysician orreferring physicianand sch eduling tests pand scheduling tests pand scheduling testsprivatephysicia n officeapAccurately identify the appropriate accouappropriate accouappr opriate account for patient visit.Presentdata. Edit IDX asinsurance car ds as indicated by procedure. Coordprocedure. Coordprocedure. Coordinate allscheduling andscheduling andmanage allappropriate alerts. Collect an d post co-paymentsand balanceson accountsdue. IImprintalland written ins tructions, interact tactfully withcustomers andMinimum QualificationsEducation Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education Experience Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasksor Degrees, Licensures, Certifications N / A Duke is an Affirmative Action / Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Essential Physical Job Functions : Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and / or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.