What are the responsibilities and job description for the Service Access Team Leader position at Duke University?
Duke Health Lake Norman Hospital, located in Mooresville, North Carolina, is a 123-bed acute-care hospital that has been serving the greater Lake Norman area, Iredell County, and surrounding communities since 1926. The facility offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.
Occ Summary
Coordinate and participate in clinic service acti vities to achievecontinuous and optimal patient care.
Work P erformed
Coordinate and participate in department/clinic service activities toinclude greeting, interviewing, registering, admitting and dischargingpatients.Coordinate diagnostic and treatment activities of th e department/clinicwith services of other departments to ensure effectiv e patient care andefficient service.Supervise and participate in determining sponsorship eligibility, makingfinancial arrangements, and establis hing fees.Maintain liaison with professional medical staff and other per sonnel inadministering policies and procedures regarding patient flow an dutilization of space, time, supplies and equipment. Providerecommendati ons to the Health Center Administrator/department head onpolicies and pr ocedures to improve patient care and utilization ofclinic resources.Revi ew patient charges to ensure accuracy and answer questionsconcerning bil ling procedures and charges.Plan and schedule work for the clerical staf f ensuring properdistribution of assignments and adequate manning, space and facilitiesfor subsequent performance of duties. Train new personnel .Responsible for or provide recommendations on various personnel actions including, but not limited to, hiring, performance appraisals,promotions and vacation schedules.Perform other related duties incidental to the w ork described herein.
Knowledge, Skills And Abilities
DATA ENTRY/CRTCUSTOMER SERVICETELEPHONE PROTOCOLDUKE ACCOUNTING SYSTEMD UKE PAYROLL SYSTEMMEDICAL TERMINOLOGYSCHEDULINGINSURANCE CLAIMSMICROSOFT OFFICE
Level Characteristics
Minimum Qualifications
Duke is an Affirmative Action/Equal Opportunity Employer committed toproviding employment opportunity without regard to an indiv idual's age,color, disability, gender, gender expression, gender identit y, geneticinformation, national origin, race, religion, sex, sexual orie ntation,or veteran status.
Duke aspires to create a c ommunity built on collaboration,innovation, creativity, and belonging. O ur collective success depends onthe robust exchange of ideas—an exchange that is best when the richdiversity of our perspectives, backgrounds, a nd experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel secure and welcome, that the contribut ions of allindividuals are respected, and that all voices are heard. All members ofour community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University andDuke University Health System may include essential job f unctions thatrequire specific physical and/or mental abilities. Addition alinformation and provision for requests for reasonable accommodation wi llbe provided by each hiring department.
E ducation
High school diploma required.
Experience
Four years of experience in a healthcare setting is required.An Asso ciate's degree in healthcare or business may substitute for twoyears of experience.A Bachelor's degree in business or healthcare may substitute for fouryears of experience.
Degrees, Licensures, Certifications
N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Occ Summary
Coordinate and participate in clinic service acti vities to achievecontinuous and optimal patient care.
Work P erformed
Coordinate and participate in department/clinic service activities toinclude greeting, interviewing, registering, admitting and dischargingpatients.Coordinate diagnostic and treatment activities of th e department/clinicwith services of other departments to ensure effectiv e patient care andefficient service.Supervise and participate in determining sponsorship eligibility, makingfinancial arrangements, and establis hing fees.Maintain liaison with professional medical staff and other per sonnel inadministering policies and procedures regarding patient flow an dutilization of space, time, supplies and equipment. Providerecommendati ons to the Health Center Administrator/department head onpolicies and pr ocedures to improve patient care and utilization ofclinic resources.Revi ew patient charges to ensure accuracy and answer questionsconcerning bil ling procedures and charges.Plan and schedule work for the clerical staf f ensuring properdistribution of assignments and adequate manning, space and facilitiesfor subsequent performance of duties. Train new personnel .Responsible for or provide recommendations on various personnel actions including, but not limited to, hiring, performance appraisals,promotions and vacation schedules.Perform other related duties incidental to the w ork described herein.
Knowledge, Skills And Abilities
DATA ENTRY/CRTCUSTOMER SERVICETELEPHONE PROTOCOLDUKE ACCOUNTING SYSTEMD UKE PAYROLL SYSTEMMEDICAL TERMINOLOGYSCHEDULINGINSURANCE CLAIMSMICROSOFT OFFICE
Level Characteristics
Minimum Qualifications
Duke is an Affirmative Action/Equal Opportunity Employer committed toproviding employment opportunity without regard to an indiv idual's age,color, disability, gender, gender expression, gender identit y, geneticinformation, national origin, race, religion, sex, sexual orie ntation,or veteran status.
Duke aspires to create a c ommunity built on collaboration,innovation, creativity, and belonging. O ur collective success depends onthe robust exchange of ideas—an exchange that is best when the richdiversity of our perspectives, backgrounds, a nd experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel secure and welcome, that the contribut ions of allindividuals are respected, and that all voices are heard. All members ofour community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University andDuke University Health System may include essential job f unctions thatrequire specific physical and/or mental abilities. Addition alinformation and provision for requests for reasonable accommodation wi llbe provided by each hiring department.
E ducation
High school diploma required.
Experience
Four years of experience in a healthcare setting is required.An Asso ciate's degree in healthcare or business may substitute for twoyears of experience.A Bachelor's degree in business or healthcare may substitute for fouryears of experience.
Degrees, Licensures, Certifications
N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
