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Artist Services Coordinator, Seasonal Job at Duke in Durham

Duke
Durham, NC Full Time
POSTED ON 3/6/2025
AVAILABLE BEFORE 6/6/2025

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Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Positional Summary

The Artist Services Coordinator reports directly to the Operations Director and Festival Co-Director and is responsible for travel arrangements (flight, hotel, and ground transportation) for filmmakers and VIP guests attending the 2025 Full Frame Documentary Film Festival. We’re looking for a candidate who is focused, organized, and has great communication and people skills. The role includes coordinating all airline bookings and hotel accommodations, organizing ground transportation, maintaining a strict budget, and welcoming members of the documentary industry to Durham, NC, during the four-day event. The Full Frame Documentary Film Festival runs April 3 - 6, 2025.

Timeframe and Commitment :

  • March – Average of 35 hours / week
  • Week of Festival – 60-80 hours; additional hours are required during the festival including nights and weekends
  • Week after Festival – 20 hours / week

Key Position Duties

  • Send Artist Services details and attendance forms to all participating film teams (approximately 60 total)
  • Collect attendance forms and organize requests from participating film teams
  • Work with Festival Co-Director and Programming Manager to book flights for filmmakers, jurors, panelists, and other VIP guests
  • Work with Operations Director to coordinate hotel accommodations and submit reservation lists to partner hotels
  • Adhere to strict, pre-determined budget, and communicate status of budget throughout the festival to the Operations Director (hotel and transportation) and Festival Co-Director (filmmaker, juror, and VIP guest travel)
  • Communicate hotel and travel information to attending filmmakers and VIP guests and maintain travel and lodging spreadsheets
  • Communicate status of travel arrangements to relevant staff and be available to meet with staff as needed
  • Work with ground transportation vendor to coordinate drop-offs and pick-ups at the airport, hotels, and other festival venues
  • Immediately notify all parties about flight and hotel cancellations or changes
  • Turn in weekly status reports and attend weekly staff meetings as needed
  • Adhere to and complete a predetermined timeline
  • Provide wrap up and completion materials, including detailed budget breakdown
  • Handle guest requests as they come in
  • Act as an ambassador for Full Frame in the lead up to and during the festival
  • Oversee guest check in at the Filmmaker Table of Festival Headquarters
  • Share hospitality details, answer questions and troubleshoot issues as they arise onsite during the four-day event
  • Communicate with guests in a friendly and professional manner
  • Perform related duties as assigned or required to meet departmental, Division and University goals and objectives, as assigned by their Supervisor, Director, or respective designees.
  • Preferred Skills and Competencies

  • Extensive customer service experience
  • Composure amid a dynamic, fast-paced, request-heavy environment
  • Capacity to prioritize and delegate responsibilities as needed
  • Organized and deadline oriented
  • Manage and adhere to a strict budget
  • Other Preferred Skills and Competencies

  • Knowledge of the downtown Durham and Raleigh-Durham International Airport area
  • Previous film festival or large event experience
  • Interest in documentary film
  • Knowledge of Airtable
  • Minimum Qualifications

    Education

    Work requires knowledge of basic grammar, mathematical and clerical principles normally acquired through a high school education.

    Experience

    Work requires one year of related clerical / office support experience to become familiar with accepted office organization, accounting and communications practices. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND / OR EXPERIENCE

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