What are the responsibilities and job description for the COMMUNICATION CTR OPERATOR I Job at Duke in Durham position at Duke?
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At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health Technology Solutions
Pursue your passion for caring and innovation with Duke Health Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.
JOB DESCRIPTION
Hours : 6 : 30am-7 : 30pm, Friday, Saturday, Sunday and Monday's 6 : 30am-10 : 30am
Call center agent needed for major university and health system in a 24 / 7 operation. Responsible for answering telephone calls from the public and internal university / hospital system, facilitating communications throughout the hospital system through the use of multiple communication tools and systems. Serves as the Information Center for staff, physicians and the community.
Job Summary :
The Telephone Operator is responsible for answering all incoming calls to Duke University and Health System. Knowledge of business office procedures, grammar, spelling, punctuation, and typing skills are essential. Skill in answering the telephone in a professional, pleasant, and helpful manner is required. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction.
Job Responsibilities :
- Manage calls and information flow in a 24 / 7 in a large university and medical center setting.
- Must have prior call center experience.
- Be able to perform multiple tasks simultaneously, have excellent communication skills (good listening skill and clear diction).
- Must have good judgment and decision-making skills, particularly in emergency situations.
- Be able to receive and dispatch emergency code calls with accuracy and speed.
- Customer service, confidentiality, strong comfort level with computers, basic knowledge of health care and medical terminology are essential.
- Answer calls on a multi-line system, determine the caller's need, and transfer the call to the appropriate department.
- Having a clear, professional speaking voice and providing excellent customer service to all customers are key.
- Screen telephone calls to ensure routing to the appropriate department or individual.
- Ability to talk and type simultaneously.
- Computer literate.
- Typing speed of 40 WPM minimum with 90% accuracy.
- Excellent spelling.
- Excellent Customer Service skills.
- Exceptional phone etiquette.
- Have a positive attitude.
- MS Office knowledge required.
- Bilingual is a plus.
- Ability to work together as a team is a must.
Education :
High school education or GED.
Experience :
JOB REQUIREMENTS :
SKILLS PREFERRED :
Duke is an Affirmative Action / Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes.
Essential Physical Job Functions : Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and / or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Nearest Major Market : Durham
Nearest Secondary Market : Raleigh
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