What are the responsibilities and job description for the Director, DHIP - Provider Integration and Onboarding position at Duke?
Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.
Learn more about us: https://dhip.dukehealth.org/about-us
JOB LOCATION
DHIP Administrative Offices RTP - 4825 Creekstone Dr
JOB SUMMARY
We are seeking a Director, DHIP - Provider Integration and Onboarding who will report to the AVP, Clinician Services and will lead the department that supports provider growth for Duke Health. In coordination and cooperation with the Directors, Departmental contacts, and other stakeholders facilitates the efficient onboarding, orientation, and training of Duke Health Clinicians. Responsible for successful transition from recruitment to onboarding, orientation, and start date. Responsible for all communications with outside parties and internal management team for deliverables associated with execution of development strategy.
JOB DUTIES AND RESPONSIBILITIES
- Lead the team responsible for onboarding activities, tasks and translate them into actionable directives for stakeholders. Serves as the subject matter expert for clinician onboarding, offboarding, and retention by partnering with the hiring leaders to ensure the provider is onboarded timely with a positive onboarding experience.
- Lead the redesign and further enhance the onboarding, orientation, and training program. Communicates with partners and vendors on the status of transition process and deliverables for successful implementation of onboarding activities. Continuously evaluate the department processes/protocols and identify areas of improvement to streamline functions and create best practices.
- Develop appropriate reporting tools to provide critical provider information as efficiently as possible. Oversee reports distribution, daily, quarterly, annually.
- Select, hire, and train onboarding coordinator/s.
- Establish highly effective working relationships with internal customers, physician leaders, and all onboarding stakeholder departments to skillfully coordinate onboard activities. Exhibit a welcoming, customer service-focused attitude in all interactions with Duke internal and external clients.
- Coordinates and/or assists in the creation and coordination of social events, group trainings, and other provider initiatives to support ProvidIntegration Services.
- Communicate regularly with key stakeholders to ensure that the onboarding process is progressing as planned.
- Seek out new ideas and best practices in onboarding and incorporate them into the organization’s onboarding efforts.
JOB ELIGIBILITY REQUIREMENTS
- Bachelor's degree in Human Resource Management, Business Administration or related field required.
- Five years of experience in healthcare or other applicable experience directly related to the department is required.
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AAPPR Onboarding and Retention Certificate preferred.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.
Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.
This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.
