What are the responsibilities and job description for the PATIENT SERVICE ASSOCIATE - DUKE CARDIOLOGY CARY position at Duke?
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
Coordinate and participate in a variety of duties associated with daily clinic prep aration process, patient identification, patient checkin/out, charge pos ting, cash management and patient appointment scheduling. Position alsoinvolves customer service, message distribution, ancillary scheduling an d preparation and referrals management.
Prepare for clinic visits by reviewing next day patients andcomplet ing next day preparation activities. Enter pre-visit orders andprepare n ew patient charts. Pick up X-rays, office charts, medicalrecords, report s, petty cash and collections bag. File history sheets,ancillary reports and all other required patient record documentation.Return medical records. Attach HIPPA/Medicare documents to theencounter forms.Check-in pati ent upon arrival in the practice. Identify correct patientinformation i n Maestro Care. Verify patient demographic data. EditMaestro Care as nee ded. Accurately identify the appropriate accountfor patient visit. Prese nt and educate patients on required forms andobtain signature as require d by policy and procedure. Completes allMaestro Care check-in files and manage all appropriate alerts. Collectand post co-payments and balances on accounts due. Imprint all patientspecific chart documents and requisi tion/transmittal documents. Copy,file and distribute insurance cards as indicated by procedure.Coordinate all labs/procedures as requested. Main tain private physicianoffice charts.Prepare encounter forms. Investigate and account for missing encounterforms. Audit encounter forms for compl eteness and accuracy beforebatching. Batches encounter forms or charge p osting in Maestro Care.Schedule tests and procedures. Complete and distr ibuteancillary service requisitions.Explain billing to patientsaccording to PRMO credit and collection policies. Determine the amountof cash to be collected based on insurance plan.Check-outpatients. Make return appo intments by scheduling patients into thecorrect appointment type, enteri ng the primary care physician orreferring physician and scheduling tests and procedures.Answer telephone, take and deliver messages to physician s, nurses andothers. Report obtained medical information from patients a nd referringphysicians accurately, completely and timely. Disseminate me ssagesaccording to practice communication standards
Strong verbal and written communicatio n. Basic PC and data entryskills. Knowledge of medical terminology and t elephone etiquette.Demonstrated ability to organize and prioritize work, provide oral andwritten instructions, interact tactfully with customers and establishand maintain effective relationships with others. Must be able to applyspecific departmental policies rules and regulations relati ng toverifying patient information, collecting payments and maintainingr ecords and forms.
N/A
Minimum Qualifications
Education
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
Experience
Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or
Degrees, Licensures, Certifications
N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
