Patient Service Associate - Duke Eye Center of Winston Salem

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

$2,500 Commitment Bonus | Paid out in 2 equal installments over 12 months in 6-month increments (received at 6 months and 12 months). ​**Only new hires who have not worked for Duke University Health System in the past 12 months (at the time of offer) are eligible to receive the commitment bonus.**

JOB LOCATION

Duke Eye Center of Winston Salem - 1340 Creekshire Way

JOB SUMMARY

We are seeking a Patient Service Associate to coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.

JOB DUTIES AND RESPONSIBILITIES

• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.

• Enter pre-visit orders and prepare new patient charts.

• Pick up X-rays, office charts, medical records, reports, petty cash and collections bag.

• File history sheets, ancillary reports and all other required patient record documentation.

• Return medical records.

• Attach HIPPA/Medicare documents to the encounter forms.

• Check-in patient upon arrival in the practice.

• Identify correct patient information in Maestro Care.

• Verify patient demographic data.

• Edit Maestro Care as needed.

• Accurately identify the appropriate account for patient visit.

• Present and educate patients on required forms and obtain signature as required by policy and procedure.

• Completes all Maestro Care check-in files and manage all appropriate alerts.

• Collect and post co-payments and balances on accounts due.

• Imprint all patient specific chart documents and requisition/transmittal documents.

• Copy, file and distribute insurance cards as indicated by procedure.

• Coordinate all labs/procedures as requested. Maintain private physician office charts.

• Prepare encounter forms.

• Investigate and account for missing encounter forms.

• Audit encounter forms for completeness and accuracy before batching.

• Batches encounter forms or charge posting in Maestro Care.

• Schedule tests and procedures.

• Complete and distribute ancillary service requisitions.

• Explain billing to patients according to PRMO credit and collection policies.

• Determine the amount of cash to be collected based on insurance plan.

• Check-out patients.

• Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures.

• Answer telephone, take and deliver messages to physicians, nurses and others.

• Report obtained medical information from patients and referring physicians accurately, completely and timely.

• Disseminate messages according to practice communication standards

JOB ELIGIBILITY REQUIREMENTS

• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
• Experience in effectively coordinating multiple tasks or activities.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.