Patient Service Associate- Duke Raleigh Information Desk

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Raleigh Hospital, A Campus of Duke University Hospital Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina, which has been part of Duke Health since 1998 and has served Wake County for more than 35 years. Duke Raleigh Campusfeatures 204 inpatient beds and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.

 

Duke Raleigh Campus- Information Desk, PSA

 

Hours: 4th weekend every month Saturday & Sunday; 7:30 am – 4:00 pm

Work Performed

Duties and responsibilities of this level:

• Ability to use Maestro to assist with patient and visitor wayfinding. Actively meet, greet and assist patients, guests, and colleagues with general patient information and wayfinding

• Ability to answer telephone and transfer phone calls to appropriate departments and units

• Ability to walk and stand for long periods (not in a stationary position)

• Ability to independently walk to various clinics and hospital locations in a wayfinding capacity

• Must possess a professional appearance and manner

• Utilize visitor management system to assist guests

• Follow HIPPA privacy policy guidelines

• Able to access patient information

• Be able to communicate with various team members using two-way radio

• Identify patients who have special needs (obtain wheelchairs and/or arrange wheelchair transport through patient transport)

• Forward any patient advocacy concerns to the Patient Visitor Relations staff

• Demonstrate excellent verbal communication skills and the ability to function with empathy, friendliness, and compassion when interacting with patients, guests, and vendors

• Collaborate with team members to effectively achieve departmental goals

• Ability to exercise judgment to accurately triage inquiries

• Flexibility with hours; some holidays required

• Assist with other duties assigned by departmental leadership

Knowledge, Skills and Abilities

Minimum Qualifications

 

 

 

Education

 

 

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

 

Experience

 

Minimum of two years of work experience in directly communicating and providing service to patients or the public; preferably in a healthcare-related field. Experience in effectively coordinating multiple tasks or activities.

Degrees, Licensures, Certifications

N/A

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

 

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.