PATIENT SERVICE ASSOCIATE

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Occ Summary

Coordinate and participate in a variety ofduties associated withdaily clinic preparation process, patient ident ification, patient checkin/out, charge posting, cash management and pati ent appointmentscheduling. Positionalso involves customer service, mess agedistribution, ancillary scheduling and preparation and referralsmanag ement.

Work Performed

Prepare for clinic visits by r eviewingnext day patients andcompleting next daypreparation activities.Enterpre-visit orders andprepare new patient charts. Pick up X-rays, off icecharts, medicalrecords, reports, petty cash and collections bag. File history sheets,ancillary reports and all other required patient record documentation.Return medical records.Attach HIPPA/Medicare documents to theencounter forms.Check-in patient upon arrival in the practice. Iden tifycorrect patientinformation in Maestro Care. Verify patient demograph icdata. EditMaestro Care as needed. Accurately identify the appropriate accountfor patient visit. Present and educate patients on required forms andobtain signature as required by policy and procedure. Completes allM aestro Care check-in files and manage all appropriate alerts. Collectand post co-payments and balances on accounts due. Imprint all patientspeci ficchart documents and requisition/transmittaldocuments. Copy,file and d istribute insurance cards as indicated by procedure.Coordinate all labs/ procedures as requested. Maintain private physicianoffice charts.Prepare encounter forms. Investigate and account for missing encounterforms. Aud itencounter forms for completeness and accuracy beforebatching. Batchese ncounter forms or charge posting in Maestro Care.Schedule tests and proc edures. Complete and distributeancillary service requisitions.Explainbil ling to patientsaccording to PRMO credit and collection policies. Determ ine the amountof cash to be collected based on insurance plan.Check-outp atients. Make return appointments by scheduling patients into thecorrect appointment type, entering the primary care physician orreferring physve r messages to physicians, nurses andothers. Report obtained medical inic ian and scheduling tests and procedures.Answer telephone, take anddelifo rmation from patients and referringphysicians accurately, completely and timely. Disseminate messagesaccordingto practice communication standards

Knowledge, Skills and Abilities

Strong verbal andwr itten communication. Basic PC and data entryskills. Knowledge of medical terminology and telephone etiquette.Demonstrated ability to organizeand prioritize work, provide oral andwritten instructions, interact tactful ly with customers and establishand maintain effective relationshipswith others. Must be able to applyspecific departmental policies rulesandregu lations relating toverifying patient information, collecting payments an d maintainingrecords and forms.

Level Characteristics

N/A

Minimum Qualifications

Duke is an Affirmative Action/Equal Opportunity Employer committed toproviding employment opportunity without regard to an indiv idual's age,color, disability, gender, gender expression, gender identit y, geneticinformation, national origin, race, religion, sex, sexual orie ntation,or veteran status.

Duke aspires to create a c ommunity built on collaboration,innovation, creativity, and belonging. O ur collective success depends onthe robust exchange of ideas—an exchange that is best when the richdiversity of our perspectives, backgrounds, a nd experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel secure and welcome, that the contribut ions of allindividuals are respected, and that all voices are heard. All members ofour community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University andDuke University Health System may include essential job f unctions thatrequire specific physical and/or mental abilities. Addition alinformation and provision for requests for reasonable accommodation wi llbe provided by each hiring department.

E ducation

Work requires knowledge of basic grammar and mathematic al principlesnormally acquired through high school education

Experience

Minimum of one year of work experience in directly c ommunicating andproviding service to patients or public; preferably in a healthcarerelated field. Experience in effectively coordinating multipl e tasks oractivities.

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.