What are the responsibilities and job description for the Provider Support Assistant - Duke Eye Center position at Duke?
Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.
Learn more about us: https://dhip.dukehealth.org/about-us
JOB LOCATION
Duke Eye Center at Erwin Rd - 2351 Erwin Rd
JOB SUMMARY
We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).
JOB DUTIES AND RESPONSIBILITIES
- Manage Patient Phone Calls through the Departments ACD Line.
- Schedule and Reschedule Patient Appointments.
- Manage Patient Referrals through the Right Fax System.
- Submit Schedule Change Requests (SCR) within 45 days of Providers time away from clinic. Reschedule Patients that fall below the 45-day deadline.
- Coordinate and Process Changes in the QGenda Clinical Scheduling System.
- Peruse Providers Clinical Schedule for Overbooks and Scheduling Errors. Reschedule Patients to Decompress Clinical Schedules.
- Manage Providers Outlook Calendar Including Scheduling Meetings and Resolving Scheduling Conflicts.
- Submit Provider Reimbursements for Processing.
- Renew Provider Licensures as well as Process Providers Meeting Registrations and Dues.
JOB ELIGIBILITY REQUIREMENTS
- High school diploma or equivalent education required.
- One-year experience of clerical or general office support required.
- Healthcare/medical office experience preferred but not required.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Job Code: 00004634 PROVIDER SUPPORT ASSISTANT
Job Level: B2
Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.
Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.
This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.
