What are the responsibilities and job description for the Provider Support Assistant - Pediatrics Neuro position at Duke?
Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.
Learn more about us: https://dhip.dukehealth.org/about-us
JOB LOCATION
Hanes House – 315 Trent Dr, Durham, NC 27705
JOB SUMMARY
We are seeking a Provider Support Assistant to perform administrative responsibilities in the Pediatric Neurology Division in support of one or more physician(s) and/or advanced provider(s).
JOB DUTIES AND RESPONSIBILITIES
- Make appointments or proper referrals according to instructions and procedures; schedule clinic appointments and lab appointments in Epic in coordination with clinic staff and appointment hub; coordinate scheduling referral appointments; obtain authorizations for procedures when applicable; send information packets to new patients; reschedule patients when appropriate; complete online bump request when necessary.
- Work within Epic electronic health record system to send and receive messages through In-Basket.
- Assist with electronic medical records; edit provider notes as needed; check status of open encounters.
- Provide administrative assistance to providers; assist with correspondence, including typing, proofing, mailing, etc.; type letters, reports, and records ensuring grammatical accuracy, conformance with established procedures, and factual correctness; fax letters and other materials as needed; screen and sort mail and documents; respond to routine items not requiring supervisor’s attention according to instructions and standard procedures; maintain inventory of clinic forms and supplies and order as necessary with the proper approval; operate and maintain general office machines to include regular typing and word processing equipment, copy machines, shredder, and fax machine.
- Maintain work phone line including retrieval of voicemails same day, record information and route accordingly, and address patient concerns when needed. Sort and distribute faxes accurately and timely.
- Perform other related duties incidental to the work described herein.
JOB ELIGIBILITY REQUIREMENTS
- High school diploma or equivalent education required.
- One-year experience of clerical or general office support required.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.
Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.
This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.
