What are the responsibilities and job description for the SENIOR MANAGER, HOUSEKEEPING OPERATIONS position at Duke?
Occ Summary
Manage and coordinate a major departmental operation to ensure cleanliness and maintenance of assigned areas.
Work Performed
- Manage and coordinate housekeeping functions for assigned university buildings; analyze and plan complex housekeeping programs and schedules ensuring proper distribution of assignments and adequate manning, supplies, and equipment for subsequent performance of duties.
- Recommend solutions for operational problems in work schedules, non-routine service, personnel utilization, and non-scheduled jobs. Recommend policies and procedures for University housekeeping operations; plan and conduct meetings with subordinates to ensure compliance with established practices, implement new policies, and keep employees abreast of current standards and procedures; recommend guidelines to determine acceptable cleanliness levels for University buildings; monitor and participate in inspections.
- Analyze training needs and determine the most effective course of action to address deficiencies.
- Provide support in the coordination of staff and leadership training with the Operations Manager of Logistics and Training and provide hands-on reinforcement of training and information.
- Prepare periodic reports and analyses setting forth progress, adverse trends, and appropriate recommendations or conclusions. Manage various personnel functions including, but not limited to, hiring, performance appraisals, promotions, transfers, and vacation schedules. Perform other related duties incidental to the work described herein.
- Provide ongoing training for supervisors and assistant supervisors to conduct onsite quality audits and to effectively manage and motivate staff.
- Coordinate and conduct planned and scheduled building audits of all existing and new university spaces to ensure consistency of cleaning standards, and service levels throughout environmental services.
- Ensure compliance of direct reports in all requirements including safety, quality assurance, and KPIs.Hold direct reports accountable to department requirements and standards.
- Effectively communicate with peers and customers in a timely manner.
- Prepare for, attend, and engage in meetings with customers.
- Support Director in the work loading process, new facility startups, or other special projects.
Minimum Qualifications
Education
Work requires communicative, cognitive and analytical skills normally acquired through a high school degree or equivalent.
Experience
Work requires knowledge of housekeeping functions normally acquired through five years progressive experience in housekeeping operations. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
