What are the responsibilities and job description for the Service Access Team Leader - Duke Cancer Center (Raleigh) position at Duke?
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Service Access Team Leader who will embrace our mission of Advancing Health Together.
General Description of the Job Class
Coordinate and participate in clinic service activities to achieve continuous and optimal patient care.
Duties and Responsibilities of this Level
- Assists the Clinic Administrator in the planning of work schedules
- Assists the Clinic Administrator in the planning of duty assignments for PSA and FCC roles
- Coordinate / lead the clerical activities of a shift or workgroup
- Daily monitoring of clinic WQ’s (Patient, PB and HB Claim Edits, Appointment Requests, Referrals) to identify trends, provide feedback and coaching to employees to ensure timely account resolution
- Identify operational improvements to maximize efficiency and effectiveness of services provided, communicate opportunities to management.
- Demonstrates competency in PSA and FCC duties and able to provide expert support.
- Demonstrate a clear understanding of the interview process. Participate in the interview process of new employees; provide feedback for hiring and termination decisions
- Demonstrate the ability to provide support for the clinic/service area(s) investigating issues and act, escalating any urgent issues to the Clinic Administrator or covering Manager/Supervisor
- Assist clinical administrator in new employee onboarding; competency validation checklist completion and departmental orientation check lists of new employees; providing / assigning training, and monitor progress of new employees
- Review revenue cycle related reports to share trends, outcomes, and discuss with clinical administrator and document developmental opportunities
Required Qualifications at this Level
Education
High school diploma required.
Experience
Four years of experience in a healthcare setting is required.
An Associate's degree in healthcare or business may substitute for two years of experience.
A Bachelor's degree in business or healthcare may substitute for four years of experience.
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, and Abilities
DATA ENTRY/CRT
CUSTOMER SERVICE
TELEPHONE PROTOCOL
DUKE ACCOUNTING SYSTEM
DUKE PAYROLL SYSTEM
MEDICAL TERMINOLOGY
SCHEDULING
INSURANCE CLAIMS
MICROSOFT OFFICE
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
