Supervisor, House - RN

Job Summary

The Supervisor, House - RN provides critical leadership during assigned shifts to oversee hospital operations and ensure the delivery of safe, high-quality patient care. This role acts as the administrative point of contact during non-business hours, including evenings, nights, weekends, and holidays. The Supervisor coordinates patient flow, manages staffing, addresses emergencies, and ensures compliance with hospital policies and regulatory standards, serving as a resource for clinical and non-clinical staff.

Essential Functions

• Oversees hospital operations during assigned shifts, ensuring appropriate staffing levels across departments to meet patient care needs.
• Monitors hospital census, coordinates admissions, discharges, and transfers, and ensures optimal bed utilization.
• Acts as the administrative point of contact for staff, patients, and families during non-business hours, addressing inquiries, resolving conflicts, and providing support.
• Responds to emergencies, crises, and critical patient care issues, coordinating resources and personnel to ensure safety and quality care.
• Serves as the incident commander in disaster situations until relieved by a senior leader, ensuring effective communication and resource allocation.
• Supervises nursing staff, providing clinical guidance, oversight, and support to ensure proper delegation and care delivery.
• Promotes efficient use of organizational resources to deliver cost-effective and safe patient care services.
• Ensures compliance with hospital policies, procedures, and regulatory standards, identifying and addressing deviations.
• Handles patient and family complaints and inquiries with professionalism, empathy, and appropriate resolution strategies.
• Completes and validates the midnight census, ensuring accurate patient counts and bed status are reported.
• Conducts hospital rounds to assess staff and patient needs, ensuring adherence to safety protocols and quality standards.
• Facilitates communication between staff, physicians, and administration to resolve issues and maintain operational efficiency.
• Provides administrative decision-making support in the absence of department managers or senior administrators, escalating critical issues to the Administrator on Call (AOC) as needed.
• Identifies opportunities for performance improvement and assists in implementing initiatives to enhance care delivery and patient satisfaction.
• Monitors and maintains an adequate supply of resources, ensuring staff have the tools necessary to provide quality care.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Associate Degree in Nursing required
• Bachelor's Degree or higher in Nursing preferred
• 2-4 years of clinical nursing experience in the acute care environment required
• 0-2 years of prior leadership or supervisory experience preferred

Knowledge, Skills and Abilities

• Strong clinical knowledge and the ability to manage complex patient care situations.
• Effective leadership and decision-making skills in high-pressure and emergency situations.
• Proficient in managing hospital operations, including staffing, patient flow, and resource allocation.
• Excellent communication and interpersonal skills to foster collaboration among staff, physicians, and administration.
• Knowledge of hospital policies, regulatory standards, and best practices in patient care.
• Strong problem-solving and critical-thinking skills to address operational and patient care challenges.
• Ability to handle sensitive patient and family concerns with professionalism and empathy.

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure required
• BCLS - Basic Life Support required and
• ACLS - Advanced Cardiac Life Support required