Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
Employer provided life and disability insurance.
5,250 Tuition Reimbursement per year.
Immediate 401(k) match.
40 hours paid volunteer time off.
A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Responsibilities
Check-in / Greeting Patients / Patient Scheduling
Acknowledges and welcomes patients and visitors. Sets the tone for a positive experience
Check in and schedules appointments, following standard specialty protocol
Answers multiple lines to fulfill patient needs over the phone
Verifies patient information, while documenting in their Electronic Health Record (EPIC)
Cross-train and help as needed in other departments
Performs all other duties / responsibilities as assigned
Reviewing schedule
Pre-screen appropriate specialty patients based on departmental protocol
Monitor schedules daily, ensuring that all open slots are filled same day and working schedule to remove "road blocks"
Daily monitoring of patient scheduling reports
Exam Preparation
Review the Daily Appointment Report three to five days in advance for appointment and referral accuracy
Qualifications
Level of Education
High school diploma or GED
Years of Experience
Three years of patient / client-facing experience
Customer Focus : Demonstrates excellence in customer service and satisfaction levels for internal and external customers. This includes regular review of patient survey information, responding to clinical provider or patient concerns, and efficient resolution of RL6 events.
Results Orientation : Focuses self and other on achieving quality and financial outcomes in a responsive timely manner.
Integrity Ethics : Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
Change Agent : Provides vision and planning to reach goals. Addresses concerns in forthright manner and welcomes innovation and new approaches to reach new heights in service and quality.
Organization Savvy : Understands key stakeholders as demonstrated in managing, promoting and cultivation relationships. Has keen understanding of industry and trends.
Personal Job Competence : Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.
The compensation for this role includes a base pay range of $15.10-$22.70 / hour, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
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