What are the responsibilities and job description for the Coord Ancillary Services position at Duly Health and Care?
Overview
Coord Ancillary Services - Lisle - Radiology
Position Highlights:
Manages daily appointments for assigned locations, including all necessary tasks associated with ensuring authorization of all visits
The Experiences You Bring
Coord Ancillary Services - Lisle - Radiology
Position Highlights:
- Full-Time, 40 hours
- Hours: Monday-Friday, 8:00AM-4:30PM
- Location: Lisle, IL 60532
- Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
- Employer provided life and disability insurance.
- $5,250 Tuition Reimbursement per year.
- Immediate 401(k) match.
- 40 hours paid volunteer time off.
- A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.
- Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Manages daily appointments for assigned locations, including all necessary tasks associated with ensuring authorization of all visits
- Manage Epic DAR for assigned locations.
- View each appointment encounter for assigned locations to ensure visit is authorized.
- Perform confirmation phone calls for ancillary modalities; explaining all prep work, arrival time, treatment time of patients and explaining the financial waiver and self-pay policies when applicable.
- Enter outside physician’s orders into the Epic Radiant System.
- Submit IT ticket on all unlisted physicians.
- Add external provider orders into Epic.
- Follow up with physicians and payers on Peer-to-Peer requests.
- Communicates regularly with assigned locations on updates and/or changes to patient visit authorization.
- Manage the referral queue messages to notify HPS/UM of pending referrals.
- Call patients on all denied authorizations.
- Cover other locations when other Ancillary Services Coordinators are out of the office.
- Exam preparation including: ensure labs requirements are met; ensure the appointments are accurate, check for protocol changes, follow-up on image requests.
- Point of contact for stat radiology results being the liaison between physician and patient.
- Manage the No Show Patients Reports and Televox cancellation report for Radiology.
- Monitor the Open Orders Report; put physician clinical information into all open referrals on report.
- Collaborates with team of Ancillary Services Coordinators to share best practice.
- Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address challenges
The Experiences You Bring
- Knowledge of OSHA, HIPAA, and employment legislation
- High School Diploma or GED
- Experience of 3 or more years preferred
- Prefer one-year experience in customer service setting, preferably in a medical office with basic knowledge of medical and insurance terminology.
- Prefer EMR knowledge; specifically, Epic Hyperspace.
Salary : $15 - $23
