Epic Systems Analyst II - Ambulatory

Good enough isn’t for us. Duly Health and Care’s team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning.  We invite you to join us, fulfill your purpose and make your mark!

Holistic benefits designed to help our team members flourish in all aspects of their lives, including: 

• Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
• $5,250 Tuition Reimbursement per year. 
• 40 hours paid volunteer time off. 
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact
• 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members. 
• 401(k) Match
• Profit-sharing program  

The Journeys and Adventures that Await

• I&T support and ownership of 2 to 3 Epic modules or related applications / systems
• 60% of time dedicated to daily operational support and quarterly system updates
• 20% of time dedicated to projects which includes supporting system enhancements/new features, enhanced workflow design, and optimization
• Act as a liaison between I&T and the application user community to identify efficiency and functional issues
• Investigate complex system errors and/or failures and coordinate the resolution of these issues
• Document clinical or operational workflows and the technical tools within the system to enable those workflows
• Work with Epic and downstream systems to establish and support technical connectivity
• Participate in various IT projects as the data and subject matter expert
• Utilize project management skills for planning, testing scripts updates, reviewing of release notes, testing workflow and build changes for quarterly updates and system upgrades.
• Provides on-call support Mentor Analyst I roles and outside vendors to learn internal processes and technical concerns 

KNOWLEDGE SKILLS AND ABILITIES:

• 1-4 years of Epic Ambulatory support experience along with Epic Ambulatory Certification
• Ability to support the end-user and technical operations staff as required by providing excellent customer service
• Skill in collecting and analyzing complex data Knowledge of healthcare processes and application system coordination
• Knowledge of or willingness to explore FHIR, SQL, HL7, X12, or other healthcare languages / standards
• Strong analytical, organizational, and problem solving skills for process development and problem resolution
• Ability to process information logically
• Ability to effectively escalate concerns or problems to leadership
• Strong communication skills and the ability to interact with all levels of the organization                               

The Experiences You Bring

EDUCATION and / or CERTIFICATION/LICENSURE:

• EPIC Ambulatory certification required 
• Bachelor’s Degree from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience.

EXPERIENCE:

• At least 2 years, with 4 or more preferred of related technical experience to include implementation, support or hands on end user experience with Epic and / or ancillary systems.
• Experience with process improvements Healthcare experience required.

PHYSICAL AND MENTAL DEMANDS:

• Activities involve primarily sitting for prolonged periods of time with extensive work using computer keyboard and monitor.  
• Ability to process information and communicate data clearly and succinctly. 

WORK ENVIRONMENT:

• Primarily remote position, will require periodic travel to Duly clinical and administrative sites as needed