What are the responsibilities and job description for the Provider Liaison position at Duly Health and Care?
Position Highlights:
- Full Time
- Monday- Friday; Normal business hours
- Location: Downers Grove, IL
Benefits:
- Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
- Employer provided life and disability insurance.
- $5,250 Tuition Reimbursement per year.
- Immediate 401(k) match.
- 40 hours paid volunteer time off.
- A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.
- 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
Reporting to the Director of Business Development, Physician Liaison is primarily focused on driving outpatient and ambulatory referral growth through field-based activities, building and maintaining strong relationships with key providers in the Chicagoland community. The role requires a blend of strategic planning, relationship management, and effective communication with physicians and APPs to ensure consistent growth and market expansion for the Duly Health & Care.
MAJOR RESPONSIBILITIES
- Responsible for developing relationships with non-Duly providers to support Duly’s growth objectives for its ancillary service lines, including Radiology, Infusion and PT / OT.
- Will use a focused sales strategy to achieve patient volume growth by analyzing data and engaging with referral partners.
- Conduct site visits to physician practices to community Duly’s value proposition and develop new business by increasing provider engagement with Duly ancillary services (e.g., Radiology, PT / OT, Infusion, etc.)
- Provide a highly-customer centric approach to engaging with providers, resolving their issues, and maintaining a high provider satisfaction level with all new partners
- Initiate and maintain contact with key referral sources using a mix of effective growth tools, leveraging a data-driven targeting process to drive engagement and deliver results.
- Achieve key performance metrics including weekly physician and office staff contacts, with a focus on developing customized relationship strategies
- Develop annual growth for our provider partners, utilizing market share data, patient utilization patterns, and physician practice trends.
- This role requires a dynamic individual with a proactive approach to field-based activities and relationship management, aiming to grow and strengthen Duly’s network of referring providers in the outpatient setting.
- Ensure work is accomplished in accordance with Duly policies and external government laws and state regulations.
MINIMUM EDUCATION AND EXPERIENCE REQUIRED
Level of Education:
- Bachelor’s degree in business administration, marketing, healthcare administration or related healthcare focus.
Years of Experience
- A minimum of 3 years of outside, field sales; integrated marketing; business development or related experience in physician/practice relationships.
- Strong understanding of healthcare referral processes and trends.
- Ability to work independently and collaboratively across teams to drive growth.
- Proficiency in using CRM tools for documenting activities and tracking performance metrics.
