What are the responsibilities and job description for the Supervisor- Patient Financial Services position at Duly Health and Care?
Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!
Benefits:
- Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
- $5,250 Tuition Reimbursement per year.
- 40 hours paid volunteer time off.
- A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact
- 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
- 401(k) Match
- Profit-sharing program
The Supervisor, Patient & Financial Services is an experience team leader who has extensive knowledge of the Revenue Cycle and Claims processes. They will oversee the day to day operations associated with Customer Service, including actively coaching the team, handling escalated client issues, and cultivating a positive work environment. They will be responsible for onboarding team members, establishing protocols and workflows, and other business needs for the department.
Responsibilities
Team Management:
- Monitors call volumes, assesses staffing needs, and make recommendations for coverage as necessary
- Coordinates coaching conversations with team and disciplinary concerns as necessary
- Maintains and supports business relationships with providers, ancillary staff, and department leadership for collaboration on concerns
- Handles meeting management and training responsibilities
- Communicates daily responsibilities and assignments to team
- Troubleshoots procedural and department challenges to provide efficient and effective resolution
- Communicates well with others with a directive and compassionate approach
Daily Operations:
- Answers patient questions, inquiries, and concerns regarding their accounts.
- Works with patients and providers to resolve account challenges and communicate appropriate next steps for troubleshooting and supports the team to resolve complex issues
- Identifies potential revenue cycle challenges and works towards resolution with multi-disciplinary leadership teams
- Communicates with patients and providers on escalation issues as routed by the larger team
- Liaises with Utilization Management to assist with appropriate resolution of authorization challenges, time-lines, and execution
- Liaises with Claims Management to assist with appropriate resolution of claims related trends or concerns
Qualifications
Level of Education
High School/GED
No certification, registration or license required
Years of Experience
Mandatory: 2-5 years’ experience in membership, customer service, and/or healthcare billing
Preferred: 1 year experience with team building, leadership and/or management
Expected Time in Role
2 -5 years
