What are the responsibilities and job description for the Customer Service Representative - Remote position at Dumpsters.com?
Description
We are growing at a very rapid pace and have a great culture where everyone works together as a team. We have developed an atmosphere and platform where motivated, success driven professionals looking for a long-term career have an opportunity to thrive.
Based in Westlake, Ohio with a growing team of over 300 employees, Budget Dumpster has been recognized as one of America’s fastest growing tech companies by Deloitte (2018, 2017, 2016), one of the fastest-growing private companies by the Inc. 5000 (2020, 2019, 2018, 2017, 2016, 2015), one of the top fastest-growing companies in Northeast Ohio by Crain’s (2017, 2016, 2015), and a top workplace by The Plain Dealer (2019, 2018, 2017, 2016, 2015).
In addition, our co-founders were named Entrepreneurs of the Year by EY (2016) and received the Inspiring Scaleup CEO Award from JumpStart (2016).
We are currently seeking several remote Inbound Customer Service Representatives who are ready to make an impact and drive business while providing excellent customer service. We are offering a wide range of available shifts for available candidates.
Responsibilities
- Answer a high volume of incoming phone calls to resolve customer requests, questions, and complaints.
- Communicate with our vendors via email and phone to resolve issues/questions.
- Communicate with our customer base via email and text message, if unable to reach them via phone call
- Coordinating the scheduling of our equipment rental returns with our customer base, along with our vendors, via incoming calls and email.
- Troubleshoot issues quickly and efficiently to provide outstanding support and solutions.
- Provide considerable knowledge of our equipment, pricing, and process to our customers.
- Provide excellent customer service to all and the ability to listen effectively.
Requirements
- Computer skills are mandatory, experience with CRM preferred
- Highly motivated, self-starter while also being a team player.
- Highly organized, displays time management skills.
- Ability to retain and relay industry-specific knowledge.
- Ability to handle a high volume of incoming calls.
- Ability to control emotions during potentially high-stress situations.
- Ability to take feedback and constructive criticism.
Benefits
- Starting salary is $32,500
- Vacation that includes 15 days of PTO (pro-rated from start date) plus 8 major holidays
- 401K with match
- Offering competitive health, dental, and vision packages
Salary : $32,500
