Intermodal Dispatcher

Develop and implement all dispatch operations for customers. Prior Intermodal dispatch experience essential. 

Reporting

Terminal Location: 2011 Ponderosa Street, Portsmouth, VA 23701

Reports to: Terminal Manager

HR FLSA Status: Non-Exempt

Office hours: 8am - 5pm with afterhours engagement as required

Hourly Wage is commensurate with experience.

Essential Functions, Job Duties, and Responsibilities 

1. Ensures containers are dropped in accordance with customer needs and/or requests.
2. Pre-dispatches the afternoon before for early morning deliveries.
3. Monitors last free day and return dates to avoid chargebacks to company and/or customer.
4. Dispatches all drivers to/from container yard.
5. Quotes rates (does not negotiate).
6. Performs the yard check containers on the yard.
7. Checks containers and chassis as they enter/leave the yard.
8. Works any problems on the yard.
9. Notifies M&R of any maintenance issues and receives work order from M&R for repairs.
10. Assists in recruitment and retention of drivers; maintains team balance (miles/trucks).
11. Provides customer service as needed.
12. Enters information into several computer programs, to include:  TMW, Outlook.
13. Currently this position does not act as back-up for anyone.
14. Back-up for this position is the Terminal Manager Trainee and Driver Settlements/Safety Clerk on specific issues.
15. Performs all other duties or projects as assigned.

Education and Experience Requirements

Associate degree (AA) from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Minimum Skills, Knowledge, and Ability Requirements 

• Must possess professional skills deemed necessary to interact with vendors, independent contractors, and other employees of the organization on a corporate level
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence and to effectively present information to vendors, independent contractors, and other employees of the organization
• Ability to deal with problems involving several concrete variables in standardized situations
• Strong organizational skills; attention to detail
• Excellent computer skills:  Microsoft Word, Excel, Outlook

Work Conditions, Physical and/or Mental Requirements 

• Sedentary physical activity requiring reaching, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearing.
• Visual requirement is for close vision, distance vision, peripheral vision, and ability to adjust focus.
• 90% or more time is spent looking directly at a computer.
• Employee is frequently required to stand, walk (or otherwise be mobile).
• Employee is frequently required to lift and carry a minimum of 15 pounds.
• Ability to deal with stressful situations as they arise. 

Duties are primarily performed in an office environment. Minimal physical effort is required.   Lifting and carrying requirements of up to 15 pounds.  Occasional or frequent ability to move boxes from one location to another.  These physical and/or mental requirements are not exhaustive, and additional job-related requirements may be added by the Company on an as-needed basis.  Reasonable accommodations, where required by law, will be made to enable individuals with disabilities to perform the essential functions of this position.