What are the responsibilities and job description for the Terminal Administration Coordinator / CSR position at Dunavant Sea Lane Express, LLC?

1.0 Position Summary

The Terminal Administration Coordinator / CSR plays a crucial role in ensuring the smooth operation of terminal activities and providing exceptional service to clients. This position is responsible for coordinating administrative tasks, managing customer inquiries, and facilitating communication between various departments. The ideal candidate will ensure that all terminal operations comply with safety and regulatory standards while maintaining a high level of customer satisfaction. By effectively handling documentation and customer interactions, the coordinator will contribute to the overall efficiency and productivity of the terminal. Ultimately, this role is vital in fostering positive relationships with clients and ensuring that their needs are met promptly and professionally. This is an entry level position.

2.0 Reporting

Terminal Location : 46 Mincey Blvd, Garden City, GA 31408
Reports to : Terminal Manager
HR FLSA Status : Non-Exempt
Office hours : 8am – 5pm
Due to the workload requirements of this position, we will require a commitment to work after-hours.
Hourly Wage is commensurate with experience.

3.0 Essential Functions, Job Duties, and Responsibilities

Coordinate daily terminal operations and ensure compliance with safety regulations.

Serve as the primary point of contact for customer inquiries and provide timely responses.

Manage and maintain accurate records of terminal activities, including shipments and schedules.

Collaborate with various departments to streamline processes and improve service delivery.

Assist in resolving customer issues and complaints, ensuring a high level of satisfaction.

Ensures interchanges and related paperwork BOLs, PODs, ACC forms are processed timely and according to process and procedure weekly.

Handles paperwork inquiries from contractors.

Works directly with dispatch to ensure all paperwork is scanned and submitted.

Quotes rates (does not negotiate).

Receives and enters inbound orders.

Checks releases.

Receives and enters delivery orders.

Assists with yard check, as necessary.

Assist in customer service.

Enters information into several computer programs, to include : TMW, Outlook.

Acts as back-up for customer service.

Back-up for this position is safety administration.

Performs all other duties or projects as assigned.

4.0 Education and Experience Requirements

High school diploma or equivalent.

Proven experience in customer service or administrative roles.

Strong organizational skills and attention to detail.

Excellent verbal and written communication skills.

Ability to work in a fast-paced environment and manage multiple tasks.

5.0 Preferred Qualifications

Associate degree in business administration or a related field.

Experience in the transportation or logistics industry.

Familiarity with terminal operations and safety regulations.

Proficiency in using a customer relationship management software.

Bilingual abilities are a plus.

6.0 Minimum Skills, Knowledge, and Ability Requirements

The required skills for this position, such as strong organizational abilities, are essential for managing the various tasks associated with terminal operations. Effective communication skills will be utilized daily to interact with customers and colleagues, ensuring that all inquiries are addressed promptly. Attention to detail is critical when maintaining accurate records and documentation, which directly impacts operational efficiency. Preferred skills, such as familiarity with CRM software, will enhance the candidate's ability to track customer interactions and improve service delivery. Overall, a combination of these skills will enable the coordinator to contribute significantly to the terminal's success and customer satisfaction.

Computer skills – Proficient in Microsoft Word, Excel, and Windows.

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence and to effectively present information to customers, clients, and other employees of the organization.

Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.

Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Ability to comprehend 24-hour clock system.

Ability to collate time / distance scheduling for 24 / 7 operation.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

7.0 Work Conditions, Physical and / or Mental Requirements

Sedentary physical activity requiring reaching, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearing.

Visual requirement is for close vision, distance vision, peripheral vision, and ability to adjust focus.

90% or more time is spent looking directly at a computer.

Employee is frequently required to stand, walk (or otherwise be mobile).

Employee is frequently required to lift and carry a minimum of 10 pounds.

Ability to deal with stressful situations as they arise.

Duties are primarily performed in an office environment. Minimal physical effort is required. Lifting and carrying requirements of up to 15 pounds. Occasional or frequent ability to move boxes from one location to another. These physical and / or mental requirements are not exhaustive, and additional job-related requirements may be added by the Company on an as-needed basis. Reasonable accommodations, where required by law, will be made to enable individuals with disabilities to perform the essential functions of this position.

Compensation details : 24-26 Hourly Wage

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Terminal Administration Coordinator / CSR

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