What are the responsibilities and job description for the Components Customer Account Representative I position at Duncan Aviation?
With assistance, the Components Customer Account Representative I supports customers, satellite and shop team members by responding to requests or inquiries regarding Duncan Aviation component repair and overhaul services. In addition, this position proactively updates status of customer send-in units; generates, processes and bills prepared work orders; updates the Customer Relationship Management system (CRM); and coordinates shipment of completed units and / or loaners.
Essential Job Functions
- Processes incoming calls and accurately quotes average repair and turn times.
- Is familiar with personnel and functions of each repair team capability.
- Able to support customer questions with assistance from others.
- Schedules and coordinates units for repair or overhaul for Accessory and Avionics teams to communicate accurate turn-time and completion dates. Notifies repair shop, and material services departments of AOG or expedited units.
- Prepares and presents estimates for repairs, overhaul, and exchanges to outside services of components in response to customers' requests.
- Monitors and updates work orders (i.e. verifying pricing, squawk details, parts, labor, all outside services and discounts to ensure accurate invoice, etc.). Estimates, quotes, schedules, bills prepared work orders, collects payment, and ships units.
- Performs other duties as assigned by management.
Job Specific Requirements
Education and Experience
Available Benefits
Duncan Aviation is an Equal Opportunity and Affirmative Action Employer. EOE Minorities / Females / Protected Veterans / Disabled
Company Description :
Duncan Aviation is the largest, family-owned maintenance, repair and overhaul (MRO) facility in the world providing complete nose-to-tail services for business aircraft. We value the individual experiences and diversity of our workforce and are proud to be a Veteran-Friendly Employer. Individuals of all backgrounds, nationalities, disability status, and military service are encouraged to apply.
Are you ready for an Experience. Unlike any other ? Apply today!
Duncan Aviation is an Equal Opportunity and Affirmative Action Employer. EOE Minorities / Females / Protected Veterans / Disabled
