Customer Experience & Design Support Specialist

Founded in 1946, Duncan-Parnell is a leading supplier of high-quality signs and graphics for design firms, retail establishments, architects, construction companies, home builders, developers, and many other clients across the Southeast. We specialize in providing signs and graphics and a range of services to help make our customers’ projects successful.

Duncan-Parnell is growing and looking to add a Customer Experience & Design Support Specialist in our North Charleston, SC office. This role is a critical position supporting sales, production operations and customers in our Signs & Graphics division.

Our company is a vital part of the communities where we live and work; fulfilling our mission and executing your responsibilities according to our company values is essential to our team. You will join and be an integral part of a successful team of customer-focused employees.

Job Summary

The Customer Experience & Design Support Specialist plays a pivotal role in facilitating the seamless execution of projects from inception to completion. This individual collaborates closely with both the sales and production teams to ensure timely delivery and client satisfaction. Key responsibilities include order processing based on sales quotes and overseeing larger projects throughout their entire production cycle. This role is a blend of customer support, project coordination and basic graphic design.

The ideal candidate possesses strong computer literacy, proficiency in Adobe Creative Suite, and the capacity to manage multiple tasks in a fast-paced team setting. Core functions of the role encompass supporting the sales team and clients during the estimation and design phases. This may involve client consultations, assistance in generating estimates, order input, internal coordination, liaising with external vendors, light sign production and quality control.

Essential Functions and Duties

• Support sales team and customers with incoming projects, including order entry
• Special focus on accounts or complex and detail-oriented orders
• Coordinate with Production Manager / Production Leads to ensure turnaround times are manageable
• Coordinate with outsourced vendors, gather quote information and submit orders
• Handle phone inquiries for job status, quotes, orders, and changes
• Follow ordering and PO procedures precisely
• Understand which materials / substrates are appropriate for various sign applications
• Place expedited requests for appropriate orders and communicate with related parties
• Coordinate with installation team for scheduling, update clients and participate in site surveys
• Participate in team meetings
• Consistent communication with team, both inside the office and while staff is on job site
• Daily billing of accounts, charging credit cards when COD jobs are complete
• Keep Job Center and New Job Tracker up to date
• Manage processed orders throughout production life cycle – including QC-ing larger orders
• Additional tasks as assigned

Requirements

Competencies

Benefits Include :

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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