Customer Service & Delivery Associate

Founded in 1946, Duncan-Parnell is a leading supplier of construction tools and high-quality signs and graphics for design firms, retail establishments, architects, construction companies, home builders, developers, and many other clients across the Southeast. We specialize in providing signs and graphics and a range of supplies and services to help make our customers’ projects successful.

Duncan-Parnell continues to grow and is looking to add a Customer Service and Delivery Associate to our Wilmington, NC location. This role is a critical position providing support for our staff and customers.

Job Overview

This position will interact professionally with customers and co-workers by phone, in-person and by email. Duties include answering questions, taking orders, communicating information about projects, restocking supplies, and resolving issues and problems to provide excellent service and support. This position will also deliver print and supply orders to customers as needed.

Essential Functions and Duties

• Answer the phone and greet people coming in, monitor customer service email.
• Ensure customers’ needs are met, in person, over the phone or via email.
• Identify details and create work orders, enter supply orders or quotes as needed.
• Process billing and disperse goods for pickup or delivery.
• Acquire basic knowledge of the company’s ability to produce in-house for the graphics and traditional print sides of our business and what we outsource and the average timelines for the various aspects of our business.
• Process in and put away item shipments.
• Capable of having a quick conversation with a customer about any aspect of the business done outside of the branch to ascertain what they need and the next steps.
• Maintain a good relationship with customers while delivering print and supply orders to their requested location.
• Ensure maintenance of the company vehicle is taken care of in a timely manner.

Required Skills & Abilities

Education & Experience

Other

Benefits :

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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