Customer Service & Print Production Associate

Duncan-Parnell is one of the Southeast’s leading distributors of technology products and services for the construction, engineering, survey, and design industries. With a rich history of over 75 years, Duncan-Parnell applies keen attention to its customers' needs, applications, and challenges to offer product and service solutions that add automation, efficiency, and productivity to our clients’ operations to make their projects more successful.

Duncan-Parnell succeeds through dependability and a customer-first mindset to solve tough operational challenges through the implementation of technology. With the combination of our people, their commitment and dependability, and by offering great products from such trusted brands as Trimble, and HP among others, Duncan-Parnell continues to grow and become the top choice for the industries we serve.

Duncan-Parnell is a Customer Service & Print Production Associate in our Myrtle Beach, SC branch location.

Summary

The Customer Service/Print Production Associate is responsible for day-to-day functions of the branch. This includes, but is not limited to customer interface, billing, maintaining retail showroom, printing and binding of construction documents/specs, shipping and receiving packages, customer pickup and deliveries and small color graphics installs.

Duties & Responsibilities

• Greet customers that come in the store and take care of their needs with upbeat attitude
• Answer phone and emails in a courteous, timely manner
• Use the computer to print and scan large and small format construction documents, finishing as needed, with specific customer instructions and details.
• Output of small color graphic renderings, posters, prints and mounts
• Bill completed jobs in the ERP system (P21); notify customers that their work is ready for pickup
• Restock production area and showroom regularly
• Maintain a clean environment for customers and employees
• Update pricing on showroom items
• Monthly inventory counts
• Weekly Teams calls
• Shipping and Receiving department duties
• Driving to and from customer offices for deliveries and pickups
• Training for site surveys and small sign installations
  
  

Requirements & Qualifications

• General computer skills
• High School graduate or equivalent
• Must have a positive and helpful attitude
• Willingness to learn and attention to detail
• Independent worker with ability to be resourceful
• Working intentionally without guidance after training
• Prospecting new customers for business
• Must be dependable and arrive to work on time
• Experience in print production experience a plus
• Experience in survey and construction industries a plus
• Experience in sign installations a plus
  
  

Duncan-Parnell Offers a Comprehensive Benefit Program Including

• Pay commensurate with experience
• Medical, dental, vision, life, and long-term disability insurance
• Medical and dependent care FSA or HSA
• 401(k) Retirement Plan
• Paid parental leave
• PTO & holidays
  
  

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.