What are the responsibilities and job description for the Instrument Repair Technician & Office Assistant position at Duncan-Parnell Inc?
Duncan-Parnell, one of the Southeast’s leading distributors of technology products and services for the construction, engineering, survey, manufacturing, and design industries, is looking for an Instrument Repair Technician & Operations Assistant for our office in Jacksonville, FL.
Duncan-Parnell is the Southeast’s leading distributor of technology products and services for the construction, engineering, survey, manufacturing, and design industries. Duncan-Parnell succeeds through dependability, a customer-first mindset, and a close collaboration with those customers to solve tough operational challenges through the implementation of technology. With the combination of our people, their commitment and dependability, and by offering great products from such trusted brands as Trimble, DJI, Wingtra, Inspired Flight, Yellowscan, and Quantum-Systems, among others, Duncan-Parnell’s growth is directly attributed to its dedication to customer success, partnerships with first in class solutions providers, and a work culture that facilitates personal growth and teamwork.
Job Summary
The Instrument Repair Technician & Operations Assistant is responsible for performing a variety of services on customers’ optical and GNSS equipment including diagnostics, testing, repair, calibration, upgrading, and cleaning. Duties will also include assisting the Branch Manager with customer relations, order fulfillment coordination, showroom display, and inventory management on both the geospatial and wide format printing side of the house.
Essential Functions and Duties
- Provide quality service that meets or exceeds our service standards
- Create and process service work orders for incoming repairs
- Perform repairs and calibrations on survey and mapping equipment
- Configuration / testing of products : unpack, calibrate, charge batteries, test basics of system to ensure successful operation by end customers
- Assist Branch personnel in maintaining survey and mapping equipment rentals in Atlanta region : Assemble necessary equipment for rental including testing for successful operation by end customers
- Collaborate with Service Manager to always stay current on updated training / authorizations
- Technical Support : provide technical support to end customers
- Assist branch personnel with customer relations : invoicing problems, pricing issues, order problems, address changes, etc.
- Assist Branch Manager with new orders : checking product availability, filling orders, prepping new equipment, and checking on back-orders
- Assist Branch Personnel in receiving orders and products
- Ensure work areas are neat and maintained
- Additional duties as assigned by Service or Branch Manager
Requirements
Skills
Duncan-Parnell offers a comprehensive benefit program including :
The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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