Operations Assistant

Duncan-Parnell is the Southeast’s leading distributor of technology products and services for the construction, engineering, survey, manufacturing, and design industries. Duncan-Parnell succeeds through dependability, a customer-first mindset, and a close collaboration with those customers to solve tough operational challenges through the implementation of technology. With the combination of our people, their commitment and dependability, and by offering great products from such trusted brands as Trimble, DJI, Wingtra, Inspired Flight, Yellowscan, and Quantum-Systems, among others, Duncan-Parnell’s growth is directly attributed to its dedication to customer success, partnerships with first in class solutions providers, and a work culture that facilitates personal growth and teamwork.

Duncan-Parnell is looking for an Operations Assistant in our Orlando, FL location. This is a great opportunity for someone engaging and customer focused, with an attention to detail. Duncan Parnell will provide the resources, we just need your hard work, dedication, energy, and focus on office efficiency, sales support, and elevating the customer experience. Come grow with us!

Job Overview

The Operations Assistant is a multi-functional position responsible for providing sales and administrative support to customers, DP Sales & Business Development Representatives, and the local branch operation. The core functions consist of opening and closing store operations each day, processing orders from customers and outside Sales via phone and email, answering phones, and supporting branch shipping, receiving, and equipment rentals. The top priority overall is delivering superior service to external and internal customers in a manner that exceeds expectations.

Essential Functions And Duties

• Open and close the branch each day according to posted hours of operation.
• Answer and handle incoming calls, directing callers to appropriate parties as needed.
• Process orders for equipment, supplies, accessories, and other items using the P21 ERP system. These orders may originate from:
• Walk-in and phone-in customers via the front counter
• eBay and Duncan-Parnell Online Store
• DP Sales & Business Development Representatives
• Other DP team members
• Perform receiving activities, including unpacking items, receiving inventory into the P21 ERP system, and stocking received products in the warehouse and/or on the local showroom floor.
• Perform shipping activities, including pulling orders, organizing, and staging products, packing orders, preparing shipping tickets, and coordinating with shipping and delivery services.
• Maintain eBay sales for the branch including management of listed inventory and processing orders thereof in a timely manner.
• Support branch rentals by configuring and testing equipment for customer use, utilizing equipment tracking system, maintaining customer files, and invoicing clients for rentals.
• Monitor and maintain office supplies and office equipment for local branch operation.
• Ensure the showroom and other public-access areas are maintained in a clean, presentable, and safe manner at all times.
• Perform other sales, operational, and administrative support duties as requested by the Branch Manager.
  
  

Required Skills & Abilities

• Dependable, motivated self-starter who demonstrates a strong work ethic, positive “can-do” attitude, and service orientation toward satisfying the needs of internal and external customers.
• Personal accountability for words, actions, behavior, and performance on the job.
• Excellent listening, interpersonal, verbal, and written communication skills.
• Ability to interact positively, professionally, and courteously with customers, co-workers, suppliers, and others.
• Excellent organization and time management skills with the ability to multi-task, self-prioritize, meet deadlines, and follow-up in a timely, professional manner.
• Strong attention to detail and ability to work consistently with accuracy.
  
  

Education & Experience

• High school diploma or equivalent is required, college degree is a plus.
• Experience in a technical sales or support role is desired.
• Knowledge of land surveying, construction industry, and/or Trimble technologies is a plus. (Requires learning and staying abreast of the features and functions of Trimble Geospatial equipment, construction instruments, and supplies and accessories.)
• Proficiency with MS Windows and Office applications, including Word, Excel, and Outlook.
• Knowledge of MS Teams, Salesforce CRM, and P21 (Epicor) ERP is a plus.
  
  

Other

• Must support and abide by Duncan-Parnell’s values, mission, policies, and practices in all activities and interactions with co-workers, customers, suppliers, and other stakeholders.
• Must be able to perform critical physical tasks in support of the core functions of this position, including sitting, standing, walking, lifting up to 50 pounds, carrying, and reaching.
  
  

Benefits

• Medical, dental, vision, life, and long-term disability insurance available
• Medical and dependent care FSA or HSA
• 401(k) Retirement Plan
• PTO and Holidays
• Paid Parental Leave
  
  

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities