What are the responsibilities and job description for the Operations Assistant position at Duncan-Parnell Inc?
Duncan-Parnell is the Southeast’s leading distributor of technology products and services for the construction, engineering, survey, manufacturing, and design industries. Duncan-Parnell succeeds through dependability, a customer-first mindset, and a close collaboration with those customers to solve tough operational challenges through the implementation of technology. With the combination of our people, their commitment and dependability, and by offering great products from such trusted brands as Trimble, DJI, Wingtra, Inspired Flight, Yellowscan, and Quantum-Systems, among others, Duncan-Parnell’s growth is directly attributed to its dedication to customer success, partnerships with first in class solutions providers, and a work culture that facilitates personal growth and teamwork.
Duncan-Parnell is looking for an Operations Assistant in our Orlando, FL location. This is a great opportunity for someone engaging and customer focused, with an attention to detail. Duncan Parnell will provide the resources, we just need your hard work, dedication, energy, and focus on office efficiency, sales support, and elevating the customer experience. Come grow with us!
Job Overview
The Operations Assistant is a multi-functional position responsible for providing sales and administrative support to customers, DP Sales & Business Development Representatives, and the local branch operation. The core functions consist of opening and closing store operations each day, processing orders from customers and outside Sales via phone and email, answering phones, and supporting branch shipping, receiving, and equipment rentals. The top priority overall is delivering superior service to external and internal customers in a manner that exceeds expectations.
Essential Functions and Duties
- Open and close the branch each day according to posted hours of operation.
- Answer and handle incoming calls, directing callers to appropriate parties as needed.
- Process orders for equipment, supplies, accessories, and other items using the P21 ERP system. These orders may originate from :
- Walk-in and phone-in customers via the front counter
- eBay and Duncan-Parnell Online Store
- DP Sales & Business Development Representatives
- Other DP team members
- Perform receiving activities, including unpacking items, receiving inventory into the P21 ERP system, and stocking received products in the warehouse and / or on the local showroom floor.
- Perform shipping activities, including pulling orders, organizing, and staging products, packing orders, preparing shipping tickets, and coordinating with shipping and delivery services.
- Maintain eBay sales for the branch including management of listed inventory and processing orders thereof in a timely manner.
- Support branch rentals by configuring and testing equipment for customer use, utilizing equipment tracking system, maintaining customer files, and invoicing clients for rentals.
- Monitor and maintain office supplies and office equipment for local branch operation.
- Ensure the showroom and other public-access areas are maintained in a clean, presentable, and safe manner at all times.
- Perform other sales, operational, and administrative support duties as requested by the Branch Manager.
Required Skills & Abilities
Education & Experience
Other
Benefits :
The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.
Equal Opportunity Employer, including Veterans and Individuals with Disabilities
PI261664041
