What are the responsibilities and job description for the Regional Operations Lead position at Duncan-Parnell Inc?
Ag Technologies, a Duncan-Parnell company, was founded in Cordele, Georgia, in 2003. Ag Technologies was born from the needs of local farmers seeking guidance in the emerging field of precision agriculture. Our journey, rooted in the late ’90s, combines a deep passion for agriculture with cutting-edge technology. As part of the global Vantage Network of Technology Service Providers since 2016, we blend local expertise with global innovations.
Our mission is to create an environment that empowers clients to confidently implement precision agriculture technology solutions. Join us in shaping the future of farming with clarity and confidence.
Job Overview
The Regional Operations Lead is a multi-functional position responsible for providing sales and administrative support to customers, AgTech Sales & Business Development Representatives, and the local branch operation. The core functions consist of opening and closing store operations each day, processing orders from customers and outside sales via phone and email, answering phones, and supporting branch shipping, receiving, and equipment rentals. The top priority overall is delivering superior service to external and internal customers in a manner that exceeds expectations. The Operations team is a shared resource among all locations this position would also help support all specialists across the company with a primary responsibility for the LaBelle, FL office and the Florida region.
Essential Functions and Duties
- Open and close the branch each day according to posted hours of operation.
- Answer and handle incoming calls, directing callers to appropriate parties as needed.
- Process orders for equipment, supplies, accessories, and other items using the P21 ERP system. These orders may originate from :
- Walk-in and phone-in customers via the front counter.
- Ag Tech Sales & Business Development Representatives; and
- Other Ag Tech team members.
- Perform receiving activities, including unpacking items, receiving inventory into the P21 ERP system, and stocking received products in the warehouse and / or on the local showroom floor.
- Perform shipping activities, including pulling orders, organizing, and staging products, packing orders, preparing shipping tickets, and coordinating with shipping and delivery services.
- Support branch rentals (XAAS Units) by configuring and testing equipment for customer use, utilizing equipment tracking system, maintaining customer files, and invoicing clients for rentals.
- Water Management Lasers calibrations and basic setup of units for clients.
- Benching and Pulling orders to have them ready for jobs that are approved.
- Monitor and maintain office supplies and office equipment for local branch operation.
- Ensure the showroom and other public-access areas are maintained in a clean, presentable, and safe manner at all times.
- Perform other sales, operational, and administrative support duties as requested by the Operations Manager.
- Operations Manager would assign billings responsibility for all regions to this resource located within our region.
Required Skills & Abilities
Education & Experience
Other
Benefits :
The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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