PER, Rehabilitation Services

This position is responsible for a variety of clerical and administrative duties in Rehabilitation Services including, but not limited to: maintaining knowledge of regulatory guidelines and third-party payer guidelines, preparing documents, referral management, plan of care management, assures proper pre-authorization of insurance accounts, tracks physician/provider orders for coverage of services, and provides support services required for efficient office operations. Willingly accepts assignments from a variety of staff, assuring that written and oral communications are disseminated, and that the client/patient base is properly instructed in accessing services. Also serves as a liaison between patient and clinical staff and provides excellent customer service presentation for front desk and reception operations.

RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

• Consistently receives patients/clients in-person and on the phone by using prompt and courteous responses.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations, and adhering to infection-control policies and protocols.
• Coordinates with Supervisor for plan of care management, patient scheduling, referral management, and discharge processes to ensure productivity and scheduling efficiencies.
• Coordinates a proficient admissions process to include initial patient/physician office interaction to therapy start, pre-authorizations, and insurance verifications, registering patients/clients, and confirming demographic information. Assists Supervisor with carrying out financial counseling processes and monitors and ensures covered services.
• Receives payments, issues invoices, and follows up on outstanding payments in a timely manner.
• Completes timely and accurate daily batch management for collections.
• Coordinates with Supervisor to assure chart content is complete and accurate for all outpatient recurring admissions to include timely evaluation/re-evaluation, physician certifications/re-certifications, progress reports, discharge reports, and flowsheets.
• Performs documentation audits to ensure timely/completed documentation (evaluation/re-evaluation, physician certifications/re-certifications, progress reports, daily notes, and discharge reports), accurate charges and stats.
• Maintains legal and accreditation compliance by adhering to policy positions concerning federal, state, and local regulations and Joint Commission on Accreditation of Healthcare Organizations (JACHO) standards.
• Perform clerical duties, such as filing, faxing, answering phone calls, and responding to emails and maintains working knowledge of office devices and processes.
• Prepares and assists clients to complete routine intake and personnel forms.
• Gives and receives client information in person, by telephone, or mail to authorized persons and demonstrates understanding of the obligation to preserve the confidentiality of customer and staff health and financial information and circumstances.
• Regular attendance and punctuality for scheduled shifts.
• Must adhere to safety protocols at all times.
• Maintains professional and technical knowledge through continuing education opportunities including internal and external educational offerings.
• Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values.
• Per DRH policy, all required conditions of employment must be met and maintained including required vaccinations.
• Performs other related duties as assigned.

Minimum Qualifications: Communication skills including fluency in oral and written English. Basic computer skills including the ability to send/receive email, navigate information technology associated with the position, and use Electronic Health Record information tools. Ability to remain flexible to quickly adapt to urgent situations. Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position.

Education and/or Experience: High school diploma or equivalent. Proficiency with typing, Microsoft Word, and Microsoft Excel preferred. Healthcare clinic experience preferred. Ability to apply the skills of self-motivation and project management. Ability to read, interpret and apply policies, procedures and legal requirements. Ability to exercise initiative, judgment, discretion, and decision making consistent with organizational objectives. Proven ability to analyze and solve problems to deliver results. Must have strong interpersonal skills to successfully represent the department and organization at all levels. Familiarity with standard office equipment. Ability to handle multiple tasks in timely manner.

Certifications, Licenses, Registrations: For those positions requiring travel, a current valid drivers license and automobile liability insurance must be maintained.

Non Safety-Sensitive Position

As a condition of employment, vaccinations are required per DRH Policy. Medical and Religious Exemptions are available upon request.