IT Support Specialist

Description

DRH Information Technology (IT) supports both clinical and financial systems and the technical architecture of DRH Health. The IT Support Specialist will provide in-house technical PC hardware and software support. This person works with a variety of equipment and systems, including desktops, laptops, network connectivity, and Windows software. In addition, this person implements special projects which require researching new technology and solving complex problems.

RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

• Takes individual responsibility for resolving issues reported from multiple sources including trouble tickets and phone calls.
• Supports daily operation of a wide variety of systems, mobile devices, networking equipment, and application support.
• Coordinates with other IT team members to support new system builds, software setup, and hardware configuration.
• Packages, tests, deploys, updates, and troubleshoots software.
• Creates and maintains desktop images.
• Performs routine PC installation, and troubleshoots, maintains and resolves any related problems.
• Analyzes desktop hardware and software processes for efficiency and needs.
• Documents processes and procedures.
• Records and maintains accurate records in PC inventory database.
• Plans, coordinates, and orders various hardware and software.
• Properly disposes of equipment while maintaining HIPAA regulations.
• Coordinates with vendors to provide support of hardware and software.
• Participates in the IT On-Call rotation schedule and is also willing to answer questions when not on call.
• Travel required to remote sites.
• Stays current with both technology and best practices as applicable through educational opportunities.
• Maintains professional and technical knowledge through continuing education opportunities including internal and external educational offerings.
• Regular attendance and punctuality for scheduled shifts.
• Utilization of assistive devices for lifting is mandatory.
• Must adhere to safety protocols at all times.
• Per DRH policy, all required conditions of employment must be met and maintained including required vaccinations.
• Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values.
• Performs other related duties as assigned.

Qualifications

Minimum Qualifications: Communication skills including fluency in oral and written English. Computer skills including the ability to send/receive email, navigate information technology associated with the position, and use Electronic Health Record information tools. Ability to remain flexible to quickly adapt to urgent situations. Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position.

Education and/or Experience:  Associate degree in Information Systems or closely related field required.  Substantial relevant, related job experience may be considered in lieu of degree.

Excellent written, verbal, and interpersonal communication skills; Ability to remain flexible to quickly adapt to urgent situations. Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position.

Certifications, Licenses, Registrations:  A Certification preferred. For those positions requiring travel, a current valid driver’s license and automobile liability insurance must be maintained.

Non Safety-Sensitive Position

As a condition of employment, vaccinations are required per DRH Policy. Medical and Religious Exemptions are available upon request.