Supervisor, Central Scheduling

Description

Under the direction of the Central Scheduling Manager, the Central Scheduling Supervisor will be knowledgeable in all aspects of scheduling and provide leadership, communication, and training to team members. The Supervisor will provide guidance and direction to Central Scheduling staff ensuring correct procedure preparation and patient safety.

RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

• Assists the Central Scheduling Manager with the day-to-day workflow within the Central Scheduling department.
• Makes decisions by gathering, analyzing, and interpreting information and chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.
• Serves as a resource for questions and on-going education for the team members; Provides training to staff; Coaches and develops team members; Supports development of knowledge, skills, and abilities to empower them to unlock their potential and maximize performance and growth.
• Assigns and coordinates staff schedule including time off, and call-ins as necessary. Ensures adequate and appropriate coverage of all positions and areas at all times; Manages team member schedules and monitors time and attendance.
• Supervises department staff including interviewing, scheduling, and training, evaluating performance and competency, and conducting disciplinary/counseling sessions as needed.
• Assists with identification, development, and implementation of improvement plans for the department’s processes or procedures. Conducts staff training, education, and development. Contributes with suggestions, ideas and methods to improve quality of department/hospital operations.
• Maintains current knowledge of scheduling, financial counseling, authorization guidelines, and department  processes.
• Acts as a liaison between physician offices and Surgery to ensure quality patient care.
• Assists and acts as liaison for the Manager in patient scheduling issues, training, education, communication and problem solving.
• Provides positive guidance, training, and monitoring of staff on processes of scheduling, and other patient scheduling functions and notifies Manager of any problems or challenges.
• Advises manager and provides recommendations for resolution to departmental related issues, problem occurrences, changes in activity, feedback on staff performance, educational needs, and workflow challenges.
• Assists manager in ensuring clinic staff are compliant with all hospital standards (i.e. confidentiality).
• Assists manager with dictionary builds in MediTech.
• Regular attendance and punctuality for scheduled shifts.
• Maintains professional and technical knowledge through continuing education opportunities including internal and external educational offerings.
• Must adhere to, and promote, safety protocols at all times.
• Per DRH policy, all required conditions of employment must be met and maintained including required vaccinations.
• Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values.
• Performs other related duties as assigned.

Qualifications

Leaders of Others

• Skills
  • Defining and Assigning Work to Be Done: Network with peers, patients, suppliers, partners, not just bosses. Learning to delegate. Hire people with talent, experience, and fit values and practices.
  • Enable Direct Reports To Do The Work.
  • Build Social Contracts: Transition to collaborative relationship with management and learn the organizational structure. Build mutual respect and support with direct reports. Demonstrate integrity.
• Time Application: Annual planning (budgets, projects), making time for direct reports, setting priorities for the team, taking time to communicate with other units, patients, suppliers.
• Deliver results in the following areas: operating efficiency, patient experience, leadership, management, relationships, community engagement and individual technical competence.

JOB REQUIREMENTS:

Minimum Qualifications: Communication skills including fluency in oral and written English. Basic computer skills

including the ability to send/receive/email, navigate information technology associated with the position, and use

Electronic Health Record information tools. Excellent written, verbal, and interpersonal communication skills; Ability to remain flexible to quickly adapt to urgent situations. Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position.

Education and/or Experience: High school diploma or equivalent required. At least 1 year of customer service experience required. At least three (3) years of experience in a similar leadership role in healthcare. Previous insurance experience desired.

Ability to apply the skills of self-motivation and project management. Ability to read, interpret and apply policies,

procedures and legal requirements. Ability to exercise initiative, judgment, discretion, and decision making consistent with organizational objectives. Proven ability to analyze and solve problems to deliver results. Must have strong interpersonal skills to successfully represent the department and organization at all levels. Familiarity with standard office equipment. Ability to handle multiple tasks in timely manner.

Certifications, Licenses, Registrations: For those positions requiring travel, a current valid driver’s license and automobile liability insurance must be maintained

Non Safety-Sensitive Position

As a condition of employment, vaccinations are required per DRH Policy. Medical and Religious Exemptions are available upon request.