What are the responsibilities and job description for the Import Customer Service Clerk position at Duncan?
Description
We are seeking a detail-oriented and organized individual to join our team as an Import Customer Service Clerk.
What You'll Do
In this role, you will be responsible for accurately and efficiently entering customer orders into our system.
What We Offer :
Competitive Weekly Pay
Consistent Day Shift Schedule M-F
Paid Sick Time
Vacation Pay
Medical, Vision, Dental
Health Savings Account
401(K) Match
Life Insurance
Pet Insurance
Free Gym Membership
Employee Assistance Program
Employee Hardship Fund
Referral Bonus Program
Family Oriented Culture
Work Life Balance
Open Door Policy
Continuous Training
Knowledgeable Management Support
Performance Based Pay Increases
Qualifications & Skills
Strong data entry skills with a high level of accuracy.
Attention to detail and ability to spot errors.
Excellent organizational and multitasking abilities.
Effective communication skills.
Ability to work in a fast-paced environment.
Must have intermediate computer skills to enter data in Truck-Mate, Microsoft Word, and Excel.
10 - key by touch experience is required.
Responsibilities & Duties
Create new work orders received via email, EDI, and online systems for assigned accounts in a timely manner.
Ensure all systems and spreadsheets are properly updated and confirm all orders are received according to Standard Operating Procedures.
Complete daily reports including Outgates, Aging Dates, and Freight Bill Pull.
Check availability of Import Containers up to two times per day, or as requested, and update the Import Spreadsheet with Last Free Day, as well as any holds in place at the terminal.
Perform Loaded in Yard Report.
Perform other customer service and administrative duties as directed based on the needs of the business.
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