What are the responsibilities and job description for the IT Technical Support position at DuncanWorks?
Job Overview:
We are looking for a friendly, customer-oriented IT Technician who will provide technical support to our clients. The ideal candidate will have a solid understanding of desktop and server operating systems, networking equipment, backup technologies, and IT infrastructure management. You will be responsible for troubleshooting, diagnosing, and resolving various hardware and software issues, working with public users, and providing top-tier support.
Key Responsibilities:
- Provide excellent technical support to clients via phone, email, or on-site visits.
- Troubleshoot, install, and maintain desktop operating systems (Windows, macOS) and server operating systems (Windows Server, Linux).
- Manage Datto backups and other backup solutions, ensuring data integrity and disaster recovery readiness.
- Configure, troubleshoot and maintain networking hardware such as switches, routers, SonicWall, Sophos, and wireless access points.
- Support and manage servers, including Active Directory, DNS, DHCP, and domain environments.
- Implement and manage security solutions, including antivirus software and firewall policies.
- Assist with cloud infrastructure and wireless cloud controllers.
- Utilize and understand Managed Service Provider (MSP) software, ticketing systems, and remote monitoring tools.
- Conduct regular system checks and network performance assessments.
- Provide documentation and support for technical processes and configurations.
- Set up and manage Office 365 email accounts, including configuring mailbox settings, troubleshooting email issues, and ensuring proper integration with other systems.
- Configure and troubleshoot DNS records such as MX, A, and CNAME records for proper domain and email configuration.
- Collaborate with senior staff and other team members to ensure seamless IT operations.
- Stay up to date with emerging technologies and best practices in IT.
Required Skills:
- Strong knowledge of desktop operating systems (Windows, macOS) and server operating systems (Windows Server, Linux).
- Experience with Datto backups and other backup technologies.
- Proficiency with networking technologies including switches, routers, SonicWall, Sophos, and wireless access points.
- Familiarity with server management, Active Directory, DNS, DHCP, and domain environments.
- Experience with Managed Service Provider (MSP) software.
- Hands-on experience with Office 365 email setup and administration, including configuring MX, A, and CNAME records.
- Understanding of antivirus software and cybersecurity best practices.
- Excellent communication and interpersonal skills, with the ability to provide friendly and efficient service to clients.
- Ability to work independently and manage multiple tasks effectively.
- Problem-solving skills with a keen attention to detail.
Preferred Qualifications:
- Certifications such as CompTIA A , Network , or equivalent.
- Experience in cloud technologies and remote support solutions.
- Knowledge of advanced security systems and cloud controllers.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Help desk: 3 years (Required)
- Windows: 3 years (Required)
Work Location: In person
Salary : $40,000 - $50,000