What are the responsibilities and job description for the Front Desk Associate position at Dunegan & Cole Orthodontics?
Overview
We are seeking a dedicated and friendly Front Desk Associate to join our team. This role is essential in providing exceptional customer service and ensuring a welcoming atmosphere for our patients. The ideal candidate will possess strong hospitality skills, excellent phone etiquette, and a passion for patient relations. As the first point of contact, you will play a crucial role in creating memorable experiences for our patients.
Responsibilities
- Greet and check in patients upon arrival, ensuring a smooth and efficient process.
- Handle patient's inquiries and resolve any issues or concerns promptly and professionally.
- Manage scheduling and cancellations using Ortho2 ViewPoint software.
- The ability to accept and process payments.
- Verifying insurance benefits and filing claims.
- Experience with multi-line phones.
Requirements
- Previous experience in front desk operations is preferred.
- Strong phone etiquette and communication skills are essential for effective guest interactions.
- Familiarity with orthodontic terminology; training will be provided as needed.
- Ability to work scheduled hours.
- Excellent organizational skills with attention to detail to manage multitasking in a fast-paced environment.
Join us in creating unforgettable experiences for our patients while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $20.00 - $28.00 per hour
Expected hours: 32 – 36 per week
Benefits:
- 401(k)
- Paid time off
Schedule:
- Monday to Friday
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Gainesville, VA 20155 (Required)
Ability to Relocate:
- Gainesville, VA 20155: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $28