What are the responsibilities and job description for the Front Desk Agent (Flexible) position at Dunes Village Resort?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage guest check-in and check-out processes efficiently.
- Handle reservations and inquiries via phone, email, and in-person interactions.
- Provide information about hotel services, local attractions, and amenities to enhance guest experience.
- Address guest complaints or concerns promptly and professionally, ensuring satisfaction.
- Maintain accurate records of guest information and transactions using hotel management software.
- Assist with night audit responsibilities as needed, ensuring financial accuracy for the day’s operations.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
Skills
- Strong guest service skills with a focus on hospitality and guest relations.
- Proficient in phone etiquette and managing phone systems effectively.
- Experience in hotel management or hospitality management is preferred.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Knowledge of night audit procedures is beneficial but not required.
- Excellent organizational skills with the ability to multitask under pressure.
- Strong interpersonal skills to foster positive relationships with guests and team members.
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while growing your career in the hospitality industry!
Job Type: Part-time
Pay: $14.50 per hour
Schedule:
- Day shift
- Evening shift
- Holidays
- Nights as needed
People with a criminal record are encouraged to apply
Ability to Commute:
- Myrtle Beach, SC 29577 (Required)
Work Location: In person
Salary : $15
