Housekeeping Building Manager

Be a Part of The Winning Team!

This is the place to be! There is a reason we are ranked #9 on Trip Advisor for hotels in the area and that is because of our rich culture. We are looking for great people to join our dynamic team. The Dunes Village Resort in Myrtle Beach, SC is currently taking applications for a Full-Time Assistant Director of Housekeeping. This is an excellent opportunity for anyone who is looking to work for a company that offers room for growth and advancement into other roles in the hospitality industry! At Dunes Village it is our pledge to provide superior hospitality services by exceeding expectations and making memorable experiences, one guest at a time. You will be the one to provide the excellent customer service experience that our Dunes Village guests know and love!

Job Description:

The Housekeeping Building Manager directly assists the Director of Housekeeping in managing the housekeeping and laundry departments to include: Admins, Supervisors, Room Attendants, Housemen, Trash/Linen Staff, Laundry staff and Lobby Attendants. Ensures the highest degree of quality care of our guests is maintained at all times. The core goals are to: maintain the highest levels of guest satisfaction; ensure cleanliness and safety standards are maintained; ensure inventories and expenses are controlled; ensure staff are properly trained and have the supplies they need to properly complete their jobs; and ensure payroll and budget requirements remain in line as well.

Job Duties:

· Opening the shift for the day and assigning room attendants, housemen and supervisors their daily boards of rooms to be cleaned with sections and duties.

· Checking and maintaining inventories regularly to ensure staff have the tools and supplies they need. Weekly inventories of the following: linen/terry, cleaning supplies, guest in room supplies, vacuums, pac-n-plays, etc.

· Oversee hiring and training of new staff members. Work on ongoing training with staff members on a daily basis.

· Assist in creating staff schedules in line with budget constraints outlined.

· Reviewing daily payroll tracking to ensure budgets are maintained.

· Implementing and maintaining processes to keep hotel guest satisfaction scores and standards at the highest levels.

· Following up and inspecting behind supervisors, housemen and room attendants to ensure these standards are being maintained and taking corrective action when they are not. (Daily inspection sheets to be turned in.)

· Inspect the Deep Clean rooms and ensure all aspects of the deep cleans are being addressed.

· Assist in overseeing the inhouse laundry staff and ensure they are maintaining safety and cleanliness levels as well as high levels of productivity. Ensure any maintenance issues are addressed in laundry and corrective actions are taken when issues arise.

· Complete weekly follow ups on HOA inspections and General Manager inspections.

· Ensure housemen are cleaning and stocking the closets properly and performing weekly checks of them. Also assign them weekly projects and follow up to ensure they are being completed.

· Assign Supervisors weekly focus areas that need attention and follow up behind to ensure they are addressing them.

· Consistently walk the floors, check common areas, housekeeping areas, laundry areas and inspecting rooms including VIP arrivals and VIP services. (VIP arrivals should be turned into the GSM or Resort Manager by 2pm daily for their inspections prior to turning.)

· Assist in preparing agendas and conducting weekly staff meetings for your department.

· Ensure key and radio controls are maintained within your department.

· Timely follow up on additional requests from management and work with other departments as a team to ensure all standards are maintained.

Job Requirements:

· This position is 25% office work and 75% work in guest rooms working with the staff.

· Must be able to sit, stand and walk for extended periods of time. Must be able to lift at least 50 pounds.

· Minimum of 2 years of management experience, with at least 2 years of housekeeping management at progressively higher levels preferred.

· Other duties not listed may be required.

Job Type: Full-time

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Work Location: In person