Quality Improvement Specialist

POSITION SUMMARY:

The purpose of this position is to work as part of the Quality Assurance team to verify the quality of the services provided and compliance with internal policies and state/federal regulations in programs across the Embassy Management Group of Companies, including Supported Living/Residential Habilitation services, Developmental Disability Agency (DDA) services, developmental and behavioral services, ICF/ID services, and employment services. Assist with strategic planning, policy/systems/forms maintenance and development, and program assessments.

ESSENTIAL DUTIES AND FUNCTIONS: Include the following & other duties may be assigned.

EDUCATION and/or EXPERIENCE:

• A minimum of 2 years' experience working with individuals with developmental disabilities and at least 1 year experience delivering training in a classroom, one on one or a combination of both is required.
• At minimum an Associate's degree in special education, social work, psychology, or related field is required.
• Comprehensive knowledge of content development, instructional system design, adult learning and experiential learning strongly preferred.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have acceptable criminal background check and possess a good driving record. Must show proof of current driver's license and insurance.
• Must be able to satisfactorily pass drug-screening test upon offer and continue to comply with drug free workplace policies.
• Must have a strong commitment to the on--going improvement of services for individuals with disabilities.
• Must have knowledge of adult training techniques and quality assurance processes.
• Must have software and computer proficiency: Must have knowledge and ability to effectively use Microsoft Word and Excel.
• Must be able to travel to various program locations and work various hours.

Operational

• Ability to travel including some overnight stays.
• Monitor the quality of the services provided to individuals through ongoing home/center/office visits (as relevant for the service).
• Complete comprehensive case file reviews (as relevant for the service).
• Participate in the strategic planning process. Develop objectives for quality assurance on an annual basis.
• Complete program reviews to all programs across the Embassy Management group to ensure compliance with applicable state/federal regulations and contract/ guidelines are met.
• Provide a thorough report of findings from each review. Ensure plans of correction are implemented in response to findings.
• Provide training to staff both in formal and informal training moments as needed
• Develop and maintain positive relationship with co-workers, teams and operational teams for each program.

Positive Working Environment

• Respect and honor diversity (race, religion, marital status, age, sexual orientation, color, creed, national origin, and abilities.
• Treat all co-workers with respect and in a manner that will promote teamwork, productivity and positive working environment.
• Work collaboratively with others to accomplish goals and/or assigned tasks.
• Meet expected outcomes or let supervisor know of any needed direction, support or resources to ensure attainment of expected outcomes.
• Participate fully, positively and productive in team meetings to assist in achieving the desired outcomes of the meeting.
• Inform team members of important information that will assist in providing quality services.
• Follow dress code guidelines to provide an appropriate role model and to represent quality services.
• Act according to the guidelines of program and operations manual, program guidelines, company policies & procedures and the employee handbook. Maintain working knowledge of these documents by reviewing them at least once a year.

Growth & Development

• Develop and maintain partnerships and effective ongoing communication with contracting entities staff in order to promote quality services and customer satisfaction.
• Complete Basic Orientation and attend other in-service training as recommended.
• Set and achieve performance and development goals as scheduled through the Performance Review and Plan (PRP) process.
• Complete and remain current in First Aid, CPR, Therapeutic Options, Infection Control and Bloodborne Pathogens Training.

PHYSICAL, SENSORY & ENVIRONMENTAL:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Quiet to moderate noise level in work environment.
• Frequently required to stands, walk and sit.
• Required to talk, hear and specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
• Occasionally required to use hands to finger, handle, or feel; reach with hands and arms.
• Occasionally required to stand, walk, reach with arms and hands, climb/balance, stoop, kneel or crouch.

Job Type: Full-time

Pay: $28.46 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Lakewood, WA 98499: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years experience do you have working with those with disabilities?
• Do you have experience as a Program Supervisor?

Work Location: One location

Salary : $28